Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Frutig

New Braunfels,Texas

Summary

Highly organized and personable bartender with a proven track record of providing exceptional customer service. Committed to ensuring customer satisfaction by maintaining accessibility and a friendly demeanor. Thrives in high-stress environments and seeks to collaborate with other team-oriented service staff to optimize the overall restaurant experience. Demonstrates dynamism and energy throughout all shifts. Possesses the ability to anticipate, identify, and fulfill guest needs, as well as clarify special orders. Works well with both team members and management staff, excelling at multitasking while upholding professionalism and courtesy in fast-paced settings. Boasts exceptional interpersonal and team-building skills, fostering strong rapport with a diverse range of customers, managers, and colleagues. Known for resolving issues promptly and effectively, preventing escalation. Skilled in engaging in conversations with customers and coworkers alike.

Overview

20
20
years of professional experience

Work History

Bartender

Stable Hall
04.2024 - Current
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Performed opening and closing duties, setting up for incoming shift, and taking inventory.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Served high customer volumes during special events, nights, and weekends.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Well versed in toast pos system

Bartender

Staff2u
09.2023 - Current
  • Kept bar presentable and well-stocked to meet customer needs.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Unloading and Loading trucks with supplies for events, helping setup up bars and tables, breakdown of event.

Bartender Cocktail Bar Back

Hawk's Prairie Casino & Restaurant
05.2017 - 01.2019
  • Maintained high ticket sales for bar, cocktail, and restaurant.
  • Maintained full knowledge of bar and menu items and made recommendations.
  • Delivered quality food and beverage service to guests in a responsible manner.
  • Prepared mixed drinks; poured wine, beer, and nonalcoholic beverages.
  • Collected money and made change.
  • Opened and closed bar tabs and transferred tabs to dining area.
  • Maintained bar stocks, replenishing daily as necessary.
  • Performed closing duties including cleaning, sanitizing, and replenishing.
  • Cleaned and filled ice bins.
  • Maintained a neat personal appearance.
  • Served each guest with a sincere, positive, pleasant, and enthusiastic attitude.

Server

The Great American Grill at the Hilton Garden
10.2010 - 06.2012
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Appropriately suggested additional items to customers to increase restaurant sales.
  • Regularly checked on guests to ensure satisfaction with each food course and beverages.
  • Managed closing duties, including restocking items and reconciliation of the cash drawer.
  • Consistently adhered to quality expectations and standards.
  • Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.
  • Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas, and service refrigerators.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment, and displays.
  • Promptly and consistently reset tables.
  • Consistently worked large banquet parties.

Server Expo

Applebee's Grill Bar CONCORD MILLS
06.2005 - 05.2010
  • Assisted guests with making menu choices in an informative and helpful fashion.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Effectively used items in stock to decrease waste and profit loss.
  • Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
  • Correctly calculated charges, issued bills, and collected payments.
  • Completed opening and closing checklists according to set standards.
  • Maximized table turns and rotated seating for maximum guest satisfaction.
  • Quickly and thoroughly swept and mopped floors, removed trash.
  • Assisted servers and dining room hosts and quickly responded to guests' needs.

Education

High School Diploma -

Concord High School
Concord, NC
01.2004

Certificate - Veterinary Assistant

Animal Behavior College
Santa Clarita, CA
01.2012

Skills

  • Customer service
  • Multitasking
  • Interpersonal skills
  • Team building
  • Problem resolution
  • Menu knowledge
  • Bar restocking
  • Health codes compliance
  • Complex Problem-solving
  • Service-oriented mindset
  • Beer and wine recommendations
  • Responsible alcohol service

Timeline

Bartender

Stable Hall
04.2024 - Current

Bartender

Staff2u
09.2023 - Current

Bartender Cocktail Bar Back

Hawk's Prairie Casino & Restaurant
05.2017 - 01.2019

Server

The Great American Grill at the Hilton Garden
10.2010 - 06.2012

Server Expo

Applebee's Grill Bar CONCORD MILLS
06.2005 - 05.2010

Certificate - Veterinary Assistant

Animal Behavior College

High School Diploma -

Concord High School
Stephanie Frutig