STEPHANIE FUENTES
Saint James
Summary
Professional administrator with proven ability to streamline operations and enhance productivity. Adept at coordinating teams, managing resources, and driving projects to successful completion. Strong focus on collaboration, problem-solving, and adapting to changing needs. Skilled in office management, strategic planning, and effective communication.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Area Operations Support Administrator
Schindler Elevator Corporation
Melville, NY
05.2023 - Current
- Oversaw the interaction between field operations and finance managers, ensuring timely identification and resolution of daily issues impacting billing, accounts receivable, accounts payable, cash applications, and payroll processes.
- Designed a comprehensive closed-loop system to ensure continuous customer involvement and satisfaction.
- Managed billing initiation and modifications for all business lines as necessary to optimize efficiency for BSC billing teams.
- Coordinated necessary working sessions with billers and field operations to streamline communication and workflow.
- Organized and engaged in collection meetings with BSC to streamline project progress and decision-making.
- Coordinated efforts to track accounts payable vendor holds and drive completion of workflows within field operations.
- Analyzed and presented monthly KPI data to area account manager, senior vice president, and BSC to support strategic decision-making.
Temporary Account Manager
Schindler Elevator Corporation
Melville, NY
05.2023 - 09.2023
- Coordinated with Customer Success, Product, and Marketing to resolve client issues and launch initiatives.
- Handled over 600 units
- Created and proposed contracts and proposals in CADRE
- Prepares repair job proposals by estimating labor and other job costs using estimating software program
- Prepares service contracts bids
- Ensures the customer change forms are accurate and forwards to contract administrator
- Manages service accounts by visiting Tier 1, 2 and 3 customers.
- Develops capital plans for customers to address their short- and long-term building needs
Assistant Project Lead
Schindler Elevator Corporation
Melville, NY
03.2022 - 05.2023
- Focuses Department of Building Violations in Queens
- Prepare and process filings: CAT1/5 & Periodic Inspections, Affirmation of Corrections & Civil Penalty Waivers
- Works closely with the Sales Representative and Supervisor in Queens
- Generates spreadsheets to keep DOB uploads in an organized manner
- Informs and educates customers about their open violations
- Updates and inputs comments in EIM; about filings and status on each unit
- Creates charge numbers for Periodic inspections (513#)
- Execute annual testing and provide documentation of results to via customer or NYC Department of Buildings
- Collaborated closely with the DOB team on:
- CAT1s, CAT5s & AOCs
- Handles ARB/Holman vehicles:
- Approving repairs, expediting rental approvals, updates vehicle insurances and ordering gas cards
- Ordering/prioritizing new vehicles and keeping up to date on delivery
Lead FOI Branch Administrator
Schindler Elevator Corporation
Melville, NY
04.2021 - 03.2022
- Oversaw coordination of administrative tasks to ensure seamless operations across Long Island, Brooklyn, Queens, Staten Island, and New York City.
- Assisted in payroll processing by maintaining accurate certified records. Supported customer satisfaction through organized printing of work tickets and invoices. Aided in improving documentation practices to enhance operational efficiency.
- Collaborated with administrator to identify and resolve team obstacles, enhancing workflow efficiency.
- Developed and implemented optimized communication pathways for General Manager and supervisors during urgent scenarios.
- Reviewed and shared monthly time and material statistics, ensuring improved clarity and precision for critical customer accounts.
- Optimized inquiry management workflow to ensure precise assignment to expert team members.
- Achieved significant improvements in employee performance through effective training and development programs. Drove team success by executing detailed evaluations and applying focused corrective measures.
- Optimized documentation workflows for union employees to ensure compliance with FMLA regulations.
- Coordinated and executed logistical operations for office events to facilitate effective meetings, conferences, interviews, orientations, and training sessions.
- Conducted thorough annual testing and generated extensive reports to maintain adherence to NYC Department of Buildings regulations.
- Directed scheduling workflows and coordinated resource allocation for field technicians and project teams.
- Redesigned processes to enhance collaboration and improve operational efficiency across multiple teams.
- Evaluated service delivery processes and implemented targeted operational strategies to optimize overall efficiency.
- Coordinated branch operations to enhance service delivery and customer satisfaction.
- Managed scheduling and resource allocation for field technicians and project teams.
- Implemented process improvements to optimize workflow efficiency across departments.
Field Branch Administrator
Schindler Elevator Corporation
Hicksville, NY
06.2019 - 04.2021
- Facilitated efficient communication and documentation processes: streamlined call management to enhance response times, optimized filing systems for improved document retrieval, produced clear and professional correspondence, and ensured timely dispatch of outgoing mail including emails and faxes.
- Processed new hires, rehires, transfers, and terminations efficiently. Supported onboarding procedures to facilitate smooth transitions. Assisted in maintaining accurate employee records throughout employment lifecycle.
- Executed purchase order preparation and processing, systematically assigning order numbers and maintaining communication with billing and accounts payable for efficient transaction management.
- Supervised purchase order assembly and servicing, ensuring systematic order number allocation to facilitate streamlined processing.
- Evaluated task priorities to optimize daily workflow and resource allocation.
- Managed monthly supply orders and tracked delivery progress to maintain adequate inventory levels.
- Facilitated tracking of purchase orders and ensured timely billing through vendor outreach.
- Streamlined management of workers' compensation and OSHA employee files, enhancing compliance and organization. Improved accuracy of contact and address database, facilitating efficient communication.
- Managed communication with town and village building departments to ensure timely receipt of inspection letters.
- Oversaw the compilation of comprehensive reports such as insurance claims and job tracking to enhance departmental efficiency. Managed the documentation of inspection and preventive maintenance records while generating SAP reports to meet management requirements. Delivered timely reports to facilitate informed decision-making.
- Managed comprehensive input and upload of new contracts and final acceptances into SAP-Zone, enhancing data integrity and accessibility.
- Implemented strategies for branch operations to enhance efficiency while ensuring strict compliance with corporate policies.
- Coordinated scheduling and resource distribution for field technicians, facilitating improved service delivery outcomes.
Anesthesia Technician
NYU Langone Medical Center
New York, NY
08.2014 - 08.2018
- Coordinated goal-setting discussions with management to ensure cohesive strategies for achieving quota objectives.
- Collaborated with management during onsite and off-site meetings to influence project strategy and support informed decision-making.
- Aided anesthesiologist resident and CRNA in executing safe patient transport and precise positioning to enhance procedural efficiency.
- Conducted in-depth investigations into the influence of behavioral dynamics on performance, emphasizing communication and leadership decision-making.
- Assembled airway equipment, IV infusions, blood warmers, rapid infusers, and transducers with attention to detail, guaranteeing equipment readiness for critical medical interventions.
- Collaborated with healthcare teams to perform vital invasive medical procedures, ensuring optimal patient care and monitoring.
- Executed troubleshooting and resolution of anesthesia delivery systems and monitoring equipment to maintain optimal operational performance.
- Achieved improved patient care through effective management of anesthesia equipment operations, including Drager Apollo. Enhanced surgical outcomes by implementing laser-Doppler blood flow monitoring. Improved diagnostic precision by directing the use of transesophageal echocardiography probes.
- Administered holistic treatment plans across adult and pediatric cardiac specialties, gastrointestinal, neurology, and organ transplant services.
- Operated anesthesia delivery systems to ensure patient comfort and safety during procedures.
- Monitored vital signs and anesthesia levels, adjusting parameters as necessary for optimal outcomes.
- Maintained and calibrated anesthesia equipment, ensuring compliance with safety standards and regulations.
Education
B.S. - Allied Health Science
Stony Brook University
Stony Brook, NY05.2013
A.S. - Photography
Nassau Community College
Garden City, NY12.2010
Skills
- Problem solving skills
- Analytical skills
- Excellent communication skills
- 12-month internship at Stony Brook Hospital (Anesthesia): 2013-2014
- Billing/Collection knowledge
- High Level Payroll knowledge
- Excellent in SAP, SMART, WORD, EXCEL & Power Point
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Administrative support
- MS office
- Documentation and reporting
Accomplishments
- Resolved account discrepancies through direct customer engagement, strengthening relationships and improving retention.
Master Trainer | Schindler (SHAPE Program)
- Spearheaded the SHAPE (Schindler Harmonized Applications for Process Excellence) initiative across the NYC Metro Area, driving operational efficiency and standardization.
- Designed and facilitated comprehensive professional training programs focused on Operations, Accounts Payable, Accounts Receivable, and Billing .
- Architected a long-term support infrastructure for office personnel to ensure sustained process excellence and technical proficiency.
Certification
- ASATT: Crt. Anesthesia Technician
- American Heart Association: Basic Life Support
- Principles of Bloodborne Pathogens Universal Precautions, NCC: Office of Environmental, Health and Safety
- Expires: January 2026
- Expires: August 2024
Timeline
Area Operations Support Administrator
Schindler Elevator Corporation
05.2023 - Current
Temporary Account Manager
Schindler Elevator Corporation
05.2023 - 09.2023
Assistant Project Lead
Schindler Elevator Corporation
03.2022 - 05.2023
Lead FOI Branch Administrator
Schindler Elevator Corporation
04.2021 - 03.2022
Field Branch Administrator
Schindler Elevator Corporation
06.2019 - 04.2021
Anesthesia Technician
NYU Langone Medical Center
08.2014 - 08.2018
A.S. - Photography
Nassau Community College
B.S. - Allied Health Science
Stony Brook University