STEPHANIE FUENTEZ
PECOS ,TX
Summary
Experienced Front Desk Agent with background in hospitality and customer service roles. Strong focus on providing stellar service while maintaining efficiency in fast-paced environments. Known for exceptional organizational skills, ability to multitask, and adaptability to varying guest needs. Made significant impact in previous roles through implementation of innovative solutions for improved guest satisfaction. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
9
9
years of professional experience
Work History
Front Desk Agent
Home 2 Suites
Pecos, TX
09.2023 - Current
- Assisted with luggage handling for incoming guests.
- Transmitted and received messages using telephones or telephone switchboards.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Ensured that all safety regulations were followed according to company standards.
- Addressed customer needs in a timely manner.
- Deposited guest valuables in hotel safes or safe-deposit boxes.
- Assisted with check-in and check-out procedures for guests.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed day-to-day duties accurately and efficiently.
Sales Associate
AT&T Wireless
Pecos, TX
11.2021 - 06.2024
- Attended weekly team meetings to review performance goals and objectives.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Conducted product demonstrations to highlight features and benefits.
- Tracked sales performance metrics to identify trends in market place.
- Organized stockroom shelves according to size, color or style.
- Prepared merchandise for purchase or rental.
- Answered store and merchandise questions and led customers to wanted items.
- Collected payments and provided accurate change.
- Completed routine maintenance and repair.
- Operated equipment and machinery according to safety guidelines.
Front Desk Agent
Fairfield Inn Marriott
Pecos, TX
10.2022 - 09.2023
- Addressed customer needs in a timely manner.
- Deposited guest valuables in hotel safes or safe-deposit boxes.
- Assisted with check-in and check-out procedures for guests.
- Scheduled reservations for groups and special events.
- Provided information about hotel amenities, services, and local attractions.
- Assisted guests at check-in, providing information on various services within hotel.
- Input and confirmed reservations for guests.
- Managed cash drawer responsibly throughout shift.
- Issued room keys and escort instructions to bellhops.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Drug Testing Technician
A Dependable DRUG TESTING
Pecos, TX
06.2021 - 10.2021
- Ensured compliance with applicable federal, state, and local laws regarding drug testing.
- Maintained and tested sterility of medical equipment.
- Conducted background checks on potential employees prior to hiring.
- Analyzed results of tests for conformity to specifications.
- Calibrated equipment used in performing tests on a regular basis.
- Communicated regularly with supervisors and colleagues about progress of drug testing projects.
- Performed complete blood counts using automated hematology analyzer.
- Used microscope to examine cells stained with dye to identify anomalies.
RDA/Front Desk Receptionist
Pecos Dental
Pecos, TX
03.2016 - 12.2019
- Updated and maintained office policies and procedures.
- Performed basic bookkeeping tasks and issued invoices as needed.
- Greeted customers, answered general questions and directed to appropriate locations.
- Assisted in the preparation of meeting rooms and facilities for scheduled events.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Responded to customer inquiries via phone, email, and in person.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Education
LICENSE - Dental
ODESSA COLLEGE DENTAL ASSISTANT SCHOOL
12-2016
High School Diploma -
PECOS HIGH SCHOOL
05-2014
Skills
- Safety and security procedures
- Credit and cash payments
- Room assignments
- Registration processing
- Transportation information
- Lobby oversight
- Automated telephone systems
- Office management
- Microsoft office
- Guest services
- Reservation systems
- POS systems
- Problem-solving skills
- Fluent in ENGLISH and SPANISH
- Administrative skills
- Registration
- Cash handling
- Time management
- Documentation
- Bookkeeping
- Front office support
- Clerical duties
- Customer service
Timeline
Front Desk Agent
Home 2 Suites
09.2023 - Current
Front Desk Agent
Fairfield Inn Marriott
10.2022 - 09.2023
Sales Associate
AT&T Wireless
11.2021 - 06.2024
Drug Testing Technician
A Dependable DRUG TESTING
06.2021 - 10.2021
RDA/Front Desk Receptionist
Pecos Dental
03.2016 - 12.2019
LICENSE - Dental
ODESSA COLLEGE DENTAL ASSISTANT SCHOOL
High School Diploma -
PECOS HIGH SCHOOL
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