Stephanie Fullaway
Pine Beach,NJ
Summary
Motivated Caseworker with high-level integrity and strong desire to help resolve challenges. Compassionate and team-oriented individual offering extensive knowledge of services, issue resolution methods.
Highly communicative individual identifies issue and Disciplined Caseworker with expertise in data confidentiality and client education. Hardworking and passionate job seeker with strong organizational skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Utilities Caseworker
Affordable Housing Alliance
12.2022 - Current
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assisted clients in preparing applications for utility assistance programs including PAGE and LIHEAP.
- Assessed and evaluated clients' needs, determined eligibility for assistance.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Recorded case notes and performed follow-up documentation for applications.
- Transmitted documents, organized revisions and tracked changes.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
Assistant Store Manager
7 Eleven Store
02.2020 - 12.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Mitigated business risks by working closely with staff members and assessing performance.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
High School Diploma -
Brick Memorial High School
Brick NJ06.2019
Skills
- Regulatory Compliance
- Records Management
- Client Interaction
- Highly Effective Communication
- Issue Identification and Resolution
- Case Information Confidentiality
- Proficient in [Microsoft, google drive, gmail, etc]
- Case Documentation
Timeline
Utilities Caseworker
Affordable Housing Alliance
12.2022 - Current
Assistant Store Manager
7 Eleven Store
02.2020 - 12.2022
High School Diploma -
Brick Memorial High School
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