Stephanie Fuller
Archdale,NC
Summary
Knowledgeable Information Technology Operations Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Demonstrated Competencies Sound knowledge of maintenance of network hardware and software Skilled in configuring Cisco and Edgecore routers and switches Excellent network diagnosing and problem-solving skills Proven problem identification, analysis and solution skills Strong organizational skills Strong written and verbal communication skills.
Overview
3
3
years of post-secondary education
14
14
years of professional experience
Work History
Information Technology Operations Manager
Greensboro College
Greensboro, NC
02.2020 - Current
- Manage Linux virtual servers.
- Supervise IT staff.
- Maintain and improve WiFi network.
- Manage College VPN system, creating custom credentials for each authorized user.
- Manage College VoIP telephone system.
- Manage PXE/FTP server, create variety of images, and image computers.
- Evaluate network problems and take corrective action.
- Assist users in person and remotely to assure successful COVID-19 induced work-at-home migration.
- Responsible for managing IT budget, ordering departmental supplies and coding charges in PNC each month.
- Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
- Built, customized and repaired technology based on staff requests.
- Wrote policy, procedure and manuals governing internal IT use.
- Closely collaborated with project members to identify and quickly address problems.
- Oversaw IT department operations and training.
Network Support Specialist
Greensboro College
Greensboro, NC
05.2017 - 02.2020
- Configured and installed hardware including: PC’s, printers, telephones, projectors.
- Configure network switches with multiple VLANs and spanning tree protocol.
- Configured and installed equipment including ip cameras, and access points.
- Imaged new desktop and laptop computers.
- Collaborated with team of 3 network professionals to provide technical support for campus of over 1,200 faculty, staff, and students.
- Troubleshot technical issues, maintained and improved network.
- Documented all work on projects.
- Documented every network port on campus.
- Installed and terminated Ethernet cable throughout campus.
- Managed all software and hardware issues for end-users.
- Identified issues and implemented troubleshooting techniques to alleviate downtime and system failure.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Answered and triaged requests for assistance in order to provide top-notch support.
Store Manager
Eagle Mart
Thomasville, NC
01.2003 - 01.2013
- Resolved network problems when system failed.
- Supervised 2-3 employees, trained all new employees on store policies and procedures.
- Maintained merchandise inventory, provided excellent customer service, responsible for opening and closing store.
Education
Bachelor of Business Administration - Organizational Leadership and Management
Greensboro College
Greensboro, NC 08.2017 - 05.2019
Associate - Applied Science & Computer Technology Integration, Networking and Cyber Security
Davidson County Community College
Lexington, NC 08.2015 - 05.2017
Skills
Documentation and reporting
undefinedAccomplishments
Single handedly maintained entire college IT department for 5 months after unplanned departure of IT director.
Timeline
Information Technology Operations Manager
Greensboro College
02.2020 - Current
Bachelor of Business Administration - Organizational Leadership and Management
Greensboro College
08.2017 - 05.2019
Network Support Specialist
Greensboro College
05.2017 - 02.2020
Associate - Applied Science & Computer Technology Integration, Networking and Cyber Security
Davidson County Community College
08.2015 - 05.2017
Store Manager
Eagle Mart
01.2003 - 01.2013
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