Stephanie Fuller
Summerville,SC
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
21
21
years of professional experience
Work History
Treatment Coordinator
Center for Periodontics & Implant Dentistry
2018.05 - Current
- Explained treatment choices to patients and helped determine best options.
- Implemented comprehensive tracking systems to monitor progress towards practice goals related to production levels and revenue targets.
- Prepared schedules for office and coordinated anesthesiologist schedule to boost care access.
- Reduced no-show appointments by implementing reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Directed patient care by organizing schedules and day-to-day activities for upwards of 50 patients daily.
Blogger
City Moms Blog
2014.01 - 2016.09
- Freelance Blogger building connections locally while writing about the joys (and not so joys) of parenting, motherhood, fatherhood, local events, clean eating, and becoming more Zen through meditation and mindfulness.
- Built loyal readership through consistent engagement with readers via comments, emails, and social media platforms.
- Proofread edited, and revised content as needed to maintain accuracy and high quality standards.
Visual Sales Associate
Coldwater Creek
2010.10 - 2011.02
- Implemented seasonal visual merchandising updates, ensuring timely transitions between collections.
- Maximized store profitability with effective pricing strategies and promotional campaigns.
- Utilized strong attention to detail in executing floor plan layouts according to company standards.
Visual Manager
Coldwater Creek
2006.06 - 2010.03
- Increased visual impact and sales metrics through optimal arrangement of mannequins, fixtures, walls and tables.
- Coordinated with merchandising department to support release and product allocation dates.
- Developed innovative visual merchandising strategies that drove foot traffic and boosted overall store performance.
- Managed window displays and in-store promotional materials, contributing to strong brand identity and increased customer interest.
- Conducted regular inventory audits, effectively streamlining merchandise management processes.
Assistant Manager
Avenue
2004.01 - 2006.06
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Basic Life Support (BLS) Certified by American Heart Association -
08.2022
Dental Front Office Administration Certification -
Dental Assisting Training School of South Carolina
04.2018
Diploma -
Spring Valley High School
05.2003
Skills
- Office Administration
- Patient Care Coordination
- Financial Counseling
- HIPAA Compliance
- Appointment Scheduling
- Recordkeeping
- Multitasking ability
- Customer Service
- Attention to Detail
Leadership Experience
- 5 years Dental Front Office Experience
- 7+ years Retail Management and 10+ years Customer Service Experience
Timeline
Treatment Coordinator
Center for Periodontics & Implant Dentistry
2018.05 - Current
Blogger
City Moms Blog
2014.01 - 2016.09
Visual Sales Associate
Coldwater Creek
2010.10 - 2011.02
Visual Manager
Coldwater Creek
2006.06 - 2010.03
Assistant Manager
Avenue
2004.01 - 2006.06
Basic Life Support (BLS) Certified by American Heart Association -
Dental Front Office Administration Certification -
Dental Assisting Training School of South Carolina
Diploma -
Spring Valley High School
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