911 Calltaker/911 Dispatcher
Morgan Co 911 (MCEMCD)
Decatur
12.2013 - Current
- Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
- Facilitated support and direction for callers experiencing high-stress scenarios.
- Documented comprehensive information from callers to enable rapid and suitable response actions.
- Utilized computer-aided dispatch systems for efficient call management.
- Documented precise logs of all calls and measures undertaken during incidents.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Applied critical thinking skills to address various situations rapidly and proficiently.
- Demonstrated strong listening skills while interacting with callers, first responders, and co-workers.
- Managed radio communications with emergency personnel for effective updates and enhanced situational awareness.
- Documented detailed logs of calls and dispatches to ensure accurate record-keeping.
- Directed police officers and emergency personnel responding to service calls.
- Ensured that all policies and procedures were followed in accordance with local laws and regulations governing 911 services.
- Coordinated activities between multiple agencies during emergency situations.
- Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
- Responded promptly to requests for assistance from law enforcement personnel in the field.