Stephanie Gaco
Albuquerque,NM
Summary
Accomplished professional with a proven track record at Albuquerque Public Schools, adept in document management and fostering organizational improvements. Leveraged strong organization and administrative support skills to enhance efficiency and service quality, surpassing team goals through strategic process enhancements. Known for exceptional interpersonal abilities, ensuring high client satisfaction and operational excellence.
Overview
19
19
years of professional experience
Work History
Principal Secretary
Albuquerque Public Schools
12.2023 - 05.2024
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed filing system, entered data and completed other clerical tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Assisted coworkers and staff members with special tasks on daily basis.
High School Registrar
Albuquerque Public Schools
03.2019 - 08.2023
- Monitored and evaluated educational programs to maintain high-quality performance objectives and standards.
- Formulated and implemented school safety and security policies.
- Verified student grades, attendance and schedules.
- Counseled students about rules and policies during school assemblies.
- Proven record of developing and implementing school policies to ensure compliance with state and federal regulations.
- Communicated with parents to encourage active parental participation in education.
- Monitored student progress and implemented intervention strategies to support student success.
- Studied assessment information covering students, teachers and school operations to formulate improvement plans.
- Coordinated retrieval and distribution of student records from other schools and institutions.
- Kept school in full compliance with established policies, legal requirements and student safety standards.
Loan Manager
Midwest Finance
02.2016 - 07.2018
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Proactively identified solutions for customers experiencing credit issues.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Researched and updated industry knowledge on changing legislation and regulations.
- Negotiated loan terms and conditions with customers to secure best deal.
- Processed loan applications and monitored progress from start to finish.
- Explained very technical financial information to applicants in easy to understand language.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Assessed loan portfolios for compliance with underwriting policies.
- Developed and maintained relationships with customers, lenders and other third parties.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Assisted customers with completing loan applications and other paperwork.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Delivered services to customer locations within specific timeframes.
Receptionist Accounts Payable/Accounts Receivable Clerk
Ed Corley Ford
10.2014 - 02.2016
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Collected down payments, processed transactions and updated relevant records.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Entered figures using 10-key calculator to compute data quickly.
Cage Cashier/Main Bank Cashier
Laguna Development Corporation
09.2005 - 07.2009
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Quickly and accurately counted drawers at start and end of each shift.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Processed various cash transactions and answered gaming customer questions.
- Secured casino funds not in use after balancing cash drawer.
- Performed check cashing for customers based on company policies.
- Moved currency, coins and chips following exact security protocols.
- Understood and consistently followed gaming commission rules governing establishment activities.
- Worked effectively in fast-paced environments.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
Education
High School Diploma -
Laguna Acoma High School
Laguna, NM05.2002
Skills
- Document Management
- Strong Organization
- File Maintenance
- Administrative Support
- Data Entry
- Payroll Administration
- Clerical Support
- Bookkeeping
- Records Management
- Organizational Skills
Timeline
Principal Secretary
Albuquerque Public Schools
12.2023 - 05.2024
High School Registrar
Albuquerque Public Schools
03.2019 - 08.2023
Loan Manager
Midwest Finance
02.2016 - 07.2018
Receptionist Accounts Payable/Accounts Receivable Clerk
Ed Corley Ford
10.2014 - 02.2016
Cage Cashier/Main Bank Cashier
Laguna Development Corporation
09.2005 - 07.2009
High School Diploma -
Laguna Acoma High School
Similar Profiles
Brenda QuintanaBrenda Quintana
Class 1 General Helper at Albuquerque Public Schools AdministrationClass 1 General Helper at Albuquerque Public Schools Administration
Ashley BechtoldAshley Bechtold
Campus Security Guard at Albuquerque Public SchoolsCampus Security Guard at Albuquerque Public Schools
Regina MontanoRegina Montano
Teacher at Albuquerque Public SchoolsTeacher at Albuquerque Public Schools