Stephanie Gaines
San Antonio,TX
Summary
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Driven to maximize customer engagement and sales revenues.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations.
- Additional experience in merchandising, customer service in retail banking, and as an executive chef. Dedicated, well organized, highly communicative and detail-oriented.
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Operations Manager
Tabernacle Construction, LLC
Boerne, TX
04.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Merchandising Associate
Lowes
San Antonio, TX
05.2021 - 05.2023
- Increased store ranking from 125 to 13 in region in revenue as sole Merchandising Associate in department.
- Worked closely with individual customers to identify unique needs and supply appropriate products.
- Provided positive shopping experience, employing conflict resolution skills when problems arose.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Trained and managed merchandising associates to uphold company standards in customer service and product information.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Customer Service Representative
Wells Fargo
San Antonio, TX
07.2018 - 02.2019
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly resulting in highest Customer Experience Measurement in department 4.83 out of 5.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Assistant Lead/Client Service Specialist
Phipps Anderson Deacon LLP
San Antonio, CATX
03.2016 - 11.2016
- Supported projects with advanced skills in document management, customer relations and reporting.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Responded to customer calls and emails to answer questions about products and services.
- Provided knowledgeable service and support for all customer needs.
- Trained and supervised junior customer service representatives on best practices to meet organization goals.
Education
Associate of Arts - Chef Training
01.2008
Skills
- Customer Experience
- Merchandising Strategies
- Displays
- Merchandising Skills
- Visual Displays
- In-Store Support
- Company Standards
- Advising and Coaching
- Critical Thinking
- Customer Engagement
- Customer Satisfaction
Accomplishments
- Earned "Employee of the Month" award six months.
- CEM (Customer Experience Measurement) (4.83 out of 5) Award five times in nine months.
- Top CEM Team of 2018 award.
Timeline
Operations Manager - Tabernacle Construction, LLC
04.2023 - Current
Merchandising Associate - Lowes
05.2021 - 05.2023
Customer Service Representative - Wells Fargo
07.2018 - 02.2019
Assistant Lead/Client Service Specialist - Phipps Anderson Deacon LLP
03.2016 - 11.2016
Culinary Institute of America - Associate of Arts, Chef Training
Similar Profiles
RANI CHERIANRANI CHERIAN
Team Leader-Budget Control at AL Ghurair Construction Readymix LLC & Al Ghurair Construction Masonry LLCTeam Leader-Budget Control at AL Ghurair Construction Readymix LLC & Al Ghurair Construction Masonry LLC
Allen ThomasAllen Thomas
Children's Pastor at Gospel Tabernacle ChurchChildren's Pastor at Gospel Tabernacle Church
Mahara LuhangaMahara Luhanga
Volunteer at Calvin Walsh - Bethel Pentecostal TabernacleVolunteer at Calvin Walsh - Bethel Pentecostal Tabernacle
Maria CruzMaria Cruz
Barista at StarbucksBarista at Starbucks
Collin DoanCollin Doan
Sales Associate at Sams Club DistributionSales Associate at Sams Club Distribution