Stephanie Gainey
Cassatt,SC
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Call Center Representative/Trainer
SCENT
Lugoff, SC
09.2022 - Current
- Answer phones to make appointments, reschedule and cancel appointments. Work with other offices for notes, and specialty type appointments. Email correspondence between Doctors, schedulers, MAs etc. Handel patient concerns and complaints. Enter and verify authorizations, insurances, and referrals. I train all new hires that work with the call center and any new hires with in the company that need training with things within the call center.
Owner/Secretary
Gainey's Handyman
Cassatt, SC
09.2016 - Current
- I am the owner, and I was the secretary. I handled phone calls, money coming in and out, computer entry of jobs and contracts as needed. I handled customers issues, wants, and needs. I have been management of up to six. And currently still the owner/manager.
Substitute Teacher
Kelly Services
Camden, SC
12.2020 - 09.2022
- Substitute teacher thru Kelly Services, for the Kershaw County School District. Have been subbing for teachers as needed. Started in 2015, and went back as they needed lots of help in December. School is out, and I am looking for a permanent long term position with a company.
Business Owner
T & S Bait & Tackle
Camden, SC
03.2020 - 03.2022
- Business owner of a bait & tackle shop in Camden, SC. Over see worker as needed, Customer Service to the public, answer phones, computer entry of inventory, collect money, deposits as needed. Owner, but I don't run the store now.
Site Manager
Kershaw County On Aging
Camden, SC
11.2019 - 05.2021
- Site Manager over 2 employees, and over seeing 25-30 seniors, 3 days a week. Fed, participated in activities, and went on trips. Handled money, computer entry of daily, weekly, and monthly data entry. Handled and filed paper work to math data entry. Answered phones, and worked with the public. Left due to hours cut tremendously due to Covid.
Customer Service Manager (CSM)
Regional Finance
Camden, SC
08.2010 - 01.2015
- CSM in an office of 5. Handled loans, titles, filing, answering phones, deposits, payments, and taxes. Computer data entry of paperwork, and DMV paperwork. Customer Service for the public.
- SAHM between Midtown Family Medicine, and Regional Finance.
Office Assistant
MIDTOWN FAMILY MEDICINE
Columbia, SC
07.2006 - 07.2007
- Office Assistant in a Doctors office in Columbia. Answered phones, checked in patients, checked out patients, data entry into the computer, took calls from patients, made notes for doctor, filed paperwork in charts. Handled insurance billing for customers.
Education
Nursing
Central Carolina Technical College
Camden, SCCNA - Nursing
Asheville Buncombe County Technical College
Asheville, NCHigh School Diploma -
North Central High School
Kershaw, SC05.2003
Skills
Customer service
Call handling
Appointment scheduling
Staff training
Office administration
Employee supervision
Verbal and written communication
Resolving issues
Microsoft office
Certification
CPR Certified
Timeline
Call Center Representative/Trainer
SCENT
09.2022 - Current
Substitute Teacher
Kelly Services
12.2020 - 09.2022
Business Owner
T & S Bait & Tackle
03.2020 - 03.2022
Site Manager
Kershaw County On Aging
11.2019 - 05.2021
Owner/Secretary
Gainey's Handyman
09.2016 - Current
Customer Service Manager (CSM)
Regional Finance
08.2010 - 01.2015
Office Assistant
MIDTOWN FAMILY MEDICINE
07.2006 - 07.2007
Nursing
Central Carolina Technical College
CNA - Nursing
Asheville Buncombe County Technical College
High School Diploma -
North Central High School