Stephanie Galbraith

Work History

05.2022 - Current

Optimized schedules, forecasts and other tools to present to management.
Managed real-time inbound call traffic across multiple contact center locations.
Set and adjusted to schedules to maintain optimal coverage and service levels.
Managed overtime, shift swaps, breaks and PTO requests.
Produced detailed and relevant reports for use in making business decisions.
Worked effectively in fast-paced environments.
Proved successful working within tight deadlines and a fast-paced environment.

11.2021 - 05.2022

Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
Maintained extensive knowledge of company products to recommend items aligned with customer needs.
Maintained key performance indicators and acceptable performance levels to support assigned customer base.
Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
Cooperated closely with other departments to support achievement of customer experience outcomes.

Redwood Construction

01.2017 - 04.2020

Planned project concepts by researching and studying information.
Consulted with Redwood's VP and Regional Project Managers to identify design requirements for each project
Used coordination and planning skills to achieve results according to schedule.
Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Identified, researched and resolved billing variances to maintain system accuracy and currency.
Worked with Purchasing and assisted the Purchasing Director to properly apply vendor remittances.
Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
Developed design deliverables that elevated, differentiated and functioned on-brand and on-strategy.