Microsoft Office
Stephanie Galbraith
Designer/Real Time Analyst
Vancouver,WA
Summary
Detail-oriented administrative team member well-versed in data entry, staffing, customer relations and record-keeping with a little design flare currently seeking remote work.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Workforce Real Time Analyst
RH
05.2022 - Current
- Optimized schedules, forecasts and other tools to present to management.
- Managed real-time inbound call traffic across multiple contact center locations.
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Managed overtime, shift swaps, breaks and PTO requests.
- Produced detailed and relevant reports for use in making business decisions.
- Worked effectively in fast-paced environments.
- Proved successful working within tight deadlines and a fast-paced environment.
Customer Experience Associate
RH
11.2021 - 05.2022
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Maintained key performance indicators and acceptable performance levels to support assigned customer base.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Cooperated closely with other departments to support achievement of customer experience outcomes.
Designer/Billing Assistant
Redwood Construction
01.2017 - 04.2020
- Planned project concepts by researching and studying information.
- Consulted with Redwood's VP and Regional Project Managers to identify design requirements for each project
- Used coordination and planning skills to achieve results according to schedule.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Worked with Purchasing and assisted the Purchasing Director to properly apply vendor remittances.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Developed design deliverables that elevated, differentiated and functioned on-brand and on-strategy.
Education
Associates - Business Administration And Management
01.2010 - 12.2011
Skills
Responsible
Computer proficiency
Financial budgeting and reporting
Exceptional oral and written communication skills
General accounting
Data Collection & Research
Analyzing patterns
Managing schedules
Resolving issues
Planning and Coordination
Teamwork and Collaboration
Flexible and Adaptable
Analytical and Critical Thinking
Data Entry
Queue Management
Staffing Adjustments
Software
SketchUp
Revit
Adobe Creative Suite
Google Workspace
Calabrio Teleopti
Salesforce
Microsoft Office
Timeline
Workforce Real Time Analyst - RH
05.2022 - Current
Customer Experience Associate - RH
11.2021 - 05.2022
Designer/Billing Assistant - Redwood Construction
01.2017 - 04.2020
Everest University Online - Tampa - Associates, Business Administration And Management
01.2010 - 12.2011