Stephanie Galey
Supply,NC
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Over 5 years experience in approving and completing requests for financial obligations. Working closely with credit card company processing and refunding requests.
Overview
10
10
years of professional experience
Work History
Financial Service Team Lead
Focus Broadband
03.2017 - Current
- Increased team productivity with clear communication, goal-setting, and regular performance evaluations.
- Trained new team members on company policies and procedures, increasing efficiency in daily tasks.
- Ensured compliance with regulatory requirements by staying up-to-date on industry changes and adjusting internal controls accordingly.
- Developed customized payment plans for financially distressed clients, assisting them in meeting their obligations while preserving business relationships.
- Improved debt recovery rates by implementing effective collections strategies and maintaining consistent follow-up with delinquent accounts.
- Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
- Increased accuracy in payment processing through meticulous attention to detail and thorough data entry.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Lead Teller
Wells Fargo
01.2014 - 03.2017
- Enhanced customer satisfaction by efficiently managing transactions and addressing inquiries.
- Streamlined teller operations for increased accuracy and speed, minimizing wait times for customers.
- Boosted branch sales with proactive product recommendations based on customer needs.
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Collaborated with other departments to resolve complex issues, enhancing the overall banking experience for clients.
Education
No Degree - Business & Finance
Brunswick Community College
Supply, NCHigh School Diploma -
West Christian Academy
Shallotte, NC06.2010
Skills
- Performance monitoring
- Regulatory Compliance
- Coaching and Mentoring
- Employee Evaluation
- Complaint resolution
- Shift Scheduling
- Task trainer
- Dispute Resolution
- Transaction monitoring
- Financial Transactions
- Cash counting
Timeline
Financial Service Team Lead
Focus Broadband
03.2017 - Current
Lead Teller
Wells Fargo
01.2014 - 03.2017
No Degree - Business & Finance
Brunswick Community College
High School Diploma -
West Christian Academy
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