Stephanie Galindo
Mesa
Summary
Dynamic Shift Leader at Cold Stone Creamery with a proven track record in team leadership and customer service excellence. Skilled in cash handling and inventory management, I enhanced productivity during peak hours and fostered strong relationships with staff and customers, ensuring a consistently high-quality service experience.
Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management.
Overview
4
4
years of professional experience
Work History
Shift Leader
Cold Stone Creamery
04.2022 - Current
- Supervised staff performance to ensure consistent service quality and adherence to operational standards.
- Trained new employees on procedures, customer service techniques, and product knowledge.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Implemented efficient workflow processes to enhance productivity during peak hours.
- Monitored store cleanliness and compliance with health regulations to maintain safe environment.
- Completed cash and credit card transactions accurately using POS software.
Education
No Degree - Architechural Technology
Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZ05-2026
High School Diploma -
Westwood High School
Mesa, AZ05-2023
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Reliability
- Relationship building
- Task prioritization
- Attention to detail
- Customer service
Timeline
Shift Leader
Cold Stone Creamery
04.2022 - Current
No Degree - Architechural Technology
Maricopa Community Colleges, Scottsdale Community College
High School Diploma -
Westwood High School