Stephanie Galleran
Sandy,OR
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Assistant
Propel Insurance
Portland, OR
05.2023 - 05.2024
- Issued Certificates of Insurance, Evidences of Property and Auto Identification Cards
- Requested policy change requests to carriers and then processed endorsements to the insured.
- Generated invoices for additional premiums.
- Performed policy checks to maintain accuracy across various systems.
- Kept detailed and up to date records.
Office Administrator
Johnson RV
Sandy, OR
07.2022 - 03.2023
- Responsible for working with various departments including accounting, finance and sales to insure a smooth and cohesive buying experience for customers
- In charge of pulling various daily reports and making sure the office is well stocked with supplies
- Also responsible for working in a timely and efficient matter regarding customer satisfaction when dealing with products, warranties and cancellations which include issuing refunds
- Responsible for handing cash, check and credit card transactions
- Provides support to the accounting team by being in charge of accounts receivable for four different locations.
Patient Care Coordinator
HearingLife
Clackamas, OR
03.2019 - 04.2020
- Responsible for scheduling patient appointments and generating clinic revenue by handling a high volume of inbound and outbound calls
- Front office duties, which included greeting patients, obtaining insurance information, following all HIPAA guidelines and maintaining/updating general patient information
- Also manage petty cash, bank deposits and credit transactions
- Maintained all hearing aid inventory
- Providing customer service for families who are often dealing with difficult medical situations
- Being the initial point of contact and being able to communicate with the hearing-impaired.
Scheduling Coordinator
Colonial Home Care Services
Orange, CA
07.2017 - 02.2018
- Responsible for scheduling caregivers for clients based on the individual client's medical needs
- Also responsible for following up with clients to see how everything went and to make any changes deemed necessary (caregiver or schedule wise)
- Handling the day-to-day office needs, including answering the phones from potential clients and employees, scheduling interviews and assessments, filing, processing both new clients and employees and generating daily reports
- Provided empathetic customer care for families who are going through a challenging time
- Being the front line of communication and being able to speak to the elderly population in a way that is both informative and supportive.
Education
B.A. Anthropology: Emphasis in Cultural Studies -
California State University, Fullerton
Skills
- Detail Oriented
- Creative Thinker
- Process Driven
- Adaptable
- Quick Study
- Multitasker
Hobbies and Interests
- Reading
- Cooking
- Parenting
- Performing Arts
- Traveling
- Hiking
Projects
Resident Stage Manager, Hunger Artists Theatre Company
Certification
- State of Oregon Insurance License, Insurance Producer, Casualty and Property. License No. 20767219
Timeline
Account Assistant
Propel Insurance
05.2023 - 05.2024
Office Administrator
Johnson RV
07.2022 - 03.2023
Patient Care Coordinator
HearingLife
03.2019 - 04.2020
Scheduling Coordinator
Colonial Home Care Services
07.2017 - 02.2018
B.A. Anthropology: Emphasis in Cultural Studies -
California State University, Fullerton
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