Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stephanie Gamino

Windsor,CA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

5
5
years of professional experience

Work History

Caregiver, Special Needs

At Home Caregivers
06.2022 - Current
  • Assisted over 3-4 clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted patients with self-administered medications.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.

Full Service Associate

Safe Harbor Wine Storage
09.2019 - 01.2022
  • Maintained calm and professional demeanor in challenging circumstances.
  • Completed research to resolve problems and escalated larger issues to management.
  • Adhered to policy, productivity and quality standards with every call.
  • Improved productivity by maximizing knowledge of available training materials.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Sought ways to improve processes and services provided.
  • Created and maintained detailed database to develop promotional sales.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

Retail Customer Service Associate

Ross Dress For Less
01.2019 - 08.2019
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
  • Protected products from damage by using proper packaging and bagging techniques.
  • Fulfilled customers' special requests for merchandise and delivery times.
  • Tracked sales and service activities and prepared daily reports for management review and analysis
  • Attended to customer complaints and processed product return or replacement requests.
  • Assisted customers in making informed purchase choices and selecting products.
  • Monitored customer feedback and made adjustments to improve service quality.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Retail Cashier

Walmart
01.2019 - 08.2019
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Mentored new team members on sales software system operation.
  • Answered questions about store policies and addressed customer concerns.
  • Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Reconciled daily totals to maintain balanced and compliant ledgers.
  • Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
  • Performed cash, card and check transactions to complete customer purchases.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Processed refunds and exchanges in accordance with company policy.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Housekeeping Supervisor

Hilton Garden Inn Hotel
04.2018 - 12.2018
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Communicated repair needs to maintenance staff.
  • Managed laundry sorting, washing, drying, and ironing.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Increased employee performance through effective supervision and training.
  • Completed schedules, shift reports, and other business documentation.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Established and enforced safety protocols and guidelines for staff.

Education

Some College (No Degree) -

Santa Rosa Junior College
Santa Rosa, CA

High School Diploma -

Santa Rosa High School
Santa Rosa, CA
06.2017

Skills

  • Activity Planning
  • Problem-Solving Skills
  • Social Support
  • Safety Rules
  • Team Leader
  • Performance Goals
  • Customer Support
  • Cash Handling
  • Merchandise Orders and Exchanges
  • Verbal and Written Communication
  • Cooperative Attitude
  • Payment Processing
  • Upselling

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Caregiver, Special Needs

At Home Caregivers
06.2022 - Current

Full Service Associate

Safe Harbor Wine Storage
09.2019 - 01.2022

Retail Customer Service Associate

Ross Dress For Less
01.2019 - 08.2019

Retail Cashier

Walmart
01.2019 - 08.2019

Housekeeping Supervisor

Hilton Garden Inn Hotel
04.2018 - 12.2018

Some College (No Degree) -

Santa Rosa Junior College

High School Diploma -

Santa Rosa High School

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Stephanie Gamino