Stephanie Gannon
Retail and Food Service Operations
Newark,DE
Summary
Customer-oriented Store Manager/Supervisor and merchandising expert offering several years of experience in retail operations, sales, service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team with the knowledge and tools to deliver excellent customer service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Wawa
09.2024 - Current
- Working closely with the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions
- Ensuring each guest interaction delivers an exceptional customer experience that supports Wawa's vision to fulfill lives every day
Assistant Store Manager
Dunkin Donuts(multiple Locations)
08.2022 - 12.2022
- Provided training to new employees on company policies and procedures
- Assisted in recruiting efforts by interviewing candidates for open positions in the store
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours
General Manager in Training
Leslie's Pools
02.2021 - 06.2022
- Maintained day to day store operations as well as completing daily paperwork
- I was responsible for managing our in store sales and online sales which included suggestive selling as well as product placement
- Organized promotional events to increase product awareness
- Planned special promotions or discounts based on market trends
- Organized scheduling of employees as well as performance reviews
Store Manager in Training
Alltown Mobile
01.2020 - 04.2021
- Assisted Store Manager with daily paperwork and daily managerial responsibilities
- I worked closely with our vendors to ensure success in sales as well as product placement
- Following plano-grams and assembling promotional stands or endcaps
- Provided training to new employees on company policies and procedures
- Assisted in recruiting efforts by interviewing candidates for open positions in the store
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours
Shift Manager/Key Holder
Five Guys Burger And Fries
10.2017 - 02.2019
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines
- Developed and maintained positive working relationships with staff, customers, and vendors
- Assisted in resolving escalated customer service issues in a timely manner
Assistant Store Manager
Dunkin Donuts(multiple Locations)
02.2014 - 12.2015
- Provided training to new employees on company policies and procedures
- Assisted in recruiting efforts by interviewing candidates for open positions in the store
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours
Shift Leader
Dunkin Donuts(multiple Locations)
10.2006 - 04.2011
- Provided training to new employees on company policies and procedures
- Assisted in recruiting efforts by interviewing candidates for open positions in the store
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours
Education
High School Diploma -
Bridgewater State University
Bridgewater, MA05.2010
Skills
- Supply Ordering
- Retail Inventory Management
- Talent Recruitment
- Payroll Management
- Sales Management
- Product Placement
- Employee Scheduling
- Safe Food Handling
- Effective communication
- Team collaboration
- Problem solving
- Safety regulations
- Customer relationship management (CRM)
- Complex Problem-solving
- Point of sale systems
- Hospitality and accommodation
- Business development understanding
- Policy adherence
- Task prioritization
- Promotional planning
- Vendor management
- Market analysis
- Staff training
- Time management
- Policy enforcement
- Sales forecasting
- Budgeting and cost control
- Sales leadership
- Market trend awareness
- Friendly and outgoing
- Technology proficiency
- Decision-making skill
- Safety mindset
- Loss prevention
- Upselling and cross selling
- Coaching and mentoring
- Strategic planning
- Strong multi-tasking
- Dependable and reliable
- Profit and loss management
- Quality assurance mindset
- Highly motivated
- Meticulously detail-oriented
- Accurate money handling
- Process improvements
- Store operations
- Sales growth
- Retail employee training
- Store opening and closing
- Advertising and marketing
- Retail operations and store maintenance
- Problem-solving
Certification
- OSHA Certified
- State Driver's License
- ServSafe Food Handler's Certification
Timeline
Customer Service Associate
Wawa
09.2024 - Current
Assistant Store Manager
Dunkin Donuts(multiple Locations)
08.2022 - 12.2022
General Manager in Training
Leslie's Pools
02.2021 - 06.2022
Store Manager in Training
Alltown Mobile
01.2020 - 04.2021
Shift Manager/Key Holder
Five Guys Burger And Fries
10.2017 - 02.2019
Assistant Store Manager
Dunkin Donuts(multiple Locations)
02.2014 - 12.2015
Shift Leader
Dunkin Donuts(multiple Locations)
10.2006 - 04.2011
High School Diploma -
Bridgewater State University
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