Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stephanie Garcia

6443 W Georgia Ave,AZ

Summary

THOROUGH DATA ENTRY SUPERVISOR WITH SEVERAL YEARS OF EXPERIENCE DELIVERING DATA ENTRY AND MANAGEMENT SERVICES TO CLIENTS. CONCENTRATED ON MAINTAINING DATA INTEGRITY AND ORGANIZATION. CREATED SAFE AND SECURE DATA ENVIRONMENTS EASILY ACCESSED BY TEAM MEMBERS AND CLIENTS ALIKE. Resourceful, meticulous accounting professional with experience in strategic problem-solving solving, customer relationship management and financial reconciliations. Team player with strong technical proficiency and commitment to accuracy in financial data entry and recordkeeping.

Overview

6
6
years of professional experience

Work History

Data Entry

JPMorgan Chase
Phoenix, AZ
03.2022 - 09.2023
  • Developed tracking systems for data entry purposes.
  • Performed data entry into databases for tracking purposes.
  • Performed data entry into company databases.
  • Performed data entry into various financial systems.
  • Provided administrative support, including data entry and filing.
  • Performed data entry tasks accurately and efficiently.
  • Verified data entry into accounting systems and databases.
  • Performed data entry and maintained client information databases.
  • Performed data entry into electronic databases.
  • Performed data entry tasks related to legal documents.
  • Performed data entry tasks accurately within specified timeframes.
  • Performed data entry tasks and maintained accurate records.
  • Verified accuracy of data entry into databases.
  • Assisted with data entry and filing of documents.
  • Performed data entry and reconciliation of financial transactions.
  • Performed data entry into organizational databases as needed.
  • Performed data entry into accounting software programs.
  • Verified accuracy of data entry into the database.
  • Performed data entry using CRM data management systems.
  • Performed data entry for customer accounts and orders.
  • Ensured accurate data entry into computer systems.
  • Performed data entry tasks for customer support requests.
  • Performed basic calculations and computer data entry.
  • Performed administrative tasks such as data entry, filing.
  • Performed data entry into electronic filing systems.
  • Performed quality assurance checks on data entry processes.
  • Performed data entry to ensure accuracy of information.
  • Compiled monthly statistics on data entry performance metrics.
  • Performed data entry tasks accurately into company systems.
  • Managed data entry into various databases as needed.
  • Verified accuracy of data entry into company systems.

Customer Support

Fiserv
Phoenix, AZ
05.2019 - 08.2021
  • Performed quality assurance checks on all customer support tickets handled.
  • Conducted regular reviews of existing processes and procedures related to customer support operations.
  • Assisted in training new Customer Support Technicians on policies and procedures.
  • Resolved customer support requests related to programming issues quickly and efficiently.
  • Created detailed reports regarding all activities performed during a customer support session.
  • Prepared reports on customer support activities and metrics for management review.
  • Provided comprehensive customer support and troubleshooting assistance to customers.
  • Developed detailed documentation for processes and procedures related to customer support operations.
  • Created detailed documentation of customer support cases in company database.
  • Provided customer support for internet-related inquiries and concerns.
  • Tracked customer support requests using company software programs.
  • Created and maintained procedures for customer support staff to ensure customer satisfaction.
  • Provided customer support through phone, email and chat channels.
  • Created reports detailing customer support activities for management review.
  • Provided customer support by answering questions about products or services being delivered.
  • Provided customer support via phone, email, and social media platforms.
  • Provided exceptional customer support, resolving issues and ensuring customer satisfaction.
  • Managed a portfolio of accounts by providing customer support, training, problem resolution.
  • Conducted research into emerging technologies related to customer support operations.

Appointment Setter

Phoenix Pest & Termite Control
Phoenix, AZ
02.2018 - 04.2019
  • Followed up with customers after scheduled appointments were completed.
  • Established strong working relationships with other departments within the organization.
  • Identified customer needs and recommended appropriate solutions accordingly.
  • Documented all activities related to appointment setting processes.
  • Responded to emails, telephone calls, and face-to-face inquiries from customers regarding appointment settings.
  • Scheduled appointments for customers based on their availability.
  • Answered customer inquiries regarding appointment setting procedures.
  • Performed other duties assigned by management team members.
  • Developed and maintained relationships with potential customers through phone conversations.
  • Tracked call metrics such as number of calls made, duration of calls.
  • Assisted customers in making decisions about products or services offered by the company.
  • Provided detailed information about products and services to clients.
  • Resolved customer complaints promptly and efficiently.
  • Ensured that all customer data is kept confidential at all times.
  • Greeted incoming customers and provided customer service support.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Provided information regarding services and policies.
  • Called no shows and cancellations to reschedule.
  • Scheduled and confirmed appointments.

Education

High School Diploma -

Apollo High School
Glendale, AZ
05-2010

Skills

  • Data entry mastery
  • Dimensional Data Entry
  • Data entry expertise
  • Data entry abilities
  • Accurate data entry
  • Data Entry and Recording
  • Inbound and Outbound Calling
  • Appointment Scheduling
  • Paperwork Processing
  • Scheduling
  • Data Collection
  • Data Entry
  • Product Knowledge
  • Call Management
  • Follow-up skills
  • Customer Relations
  • Credit card payment processing
  • Complaint Handling
  • Problem Resolution
  • Team Development
  • De-Escalation Techniques
  • Microsoft Excel
  • Active Listening
  • Customer consulting

Languages

Spanish
Professional

Timeline

Data Entry

JPMorgan Chase
03.2022 - 09.2023

Customer Support

Fiserv
05.2019 - 08.2021

Appointment Setter

Phoenix Pest & Termite Control
02.2018 - 04.2019

High School Diploma -

Apollo High School

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Stephanie Garcia