Stephanie Garcia Pita
Hialeah,FL
Summary
Adept at managing high-volume referrals and maintaining meticulous patient records at Pan American Care Centers, I excel in insurance verification and multi-line phone proficiency. Demonstrating strong organizational skills, effective bilingual communication, strong time management and multitasking abilities. I enhance patient care and streamline processes, achieving significant improvements in operational efficiency.
Overview
8
8
years of professional experience
Work History
Front Desk / Referral Coordinator / Medical Record
Pan American Care Centers
2023.11 - Current
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Followed up with patients and healthcare providers on referral and appointment statues.
- Requested medical records of patients making sure patient information was up to date.
Manager
Adult Day Care Inc
2020.11 - 2023.05
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Answered phone calls and directed the call to the desired department.
- Enrolled members to receive service at the daycare providing them with all the information and tour of the daycare.
- Contacted doctors via phone calls, fax and email for pending or missing documents.
- Kept patients files up to date.
- Organized arts and craft for all patients making sure they had activities to do and that all supplies required were not missing.
- Made orders of any grocery or supplies needed at the daycare.
- Made sure all patients had a transportation to be picked up and dropped off from home.
Receptionist Front Desk
Hialeah Shores Nursing And Rehab Center
2017.01 - 2020.10
- Input customer data using excel and word software and made immediate updates to reflect room changes.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Answered phones, responded to customer inquiries and transferred calls to the appropriate staff members.
- Welcomed family members to front desk and engaged in friendly conversations while conducting check-in process.
- Managed customer complaints and rectified issues to complete satisfaction.
Billing Confirmation
Yassiel Office
2016.05 - 2020.02
- Transfer information from paper to excel
- Organize drivers logs through excel
Education
Associate of Science - Radiology
Miami Dade College
Miami, FL08.2025
High School Diploma -
Barbara Goleman Senior High School
Miami Lakes, FL07.2019
Skills
- Pre-authorizations
- Insurance Verification
- Medical Terminology
- Multi-line phone proficiency
- Billing and collections procedures
- Good communications with costumers
- Multitasking
- Keeping all things organized
- Verbal and written communication in english and spanish
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk / Referral Coordinator / Medical Record
Pan American Care Centers
2023.11 - Current
Manager
Adult Day Care Inc
2020.11 - 2023.05
Receptionist Front Desk
Hialeah Shores Nursing And Rehab Center
2017.01 - 2020.10
Billing Confirmation
Yassiel Office
2016.05 - 2020.02
Associate of Science - Radiology
Miami Dade College
High School Diploma -
Barbara Goleman Senior High School
Similar Profiles
Yamina SantiagoYamina Santiago
Assistant Manager at Patient Care Associates | American Care Medical CentersAssistant Manager at Patient Care Associates | American Care Medical Centers
Raiza Zaldivar RojasRaiza Zaldivar Rojas
Community Resources Access at American Care Medical CentersCommunity Resources Access at American Care Medical Centers
JUSTIN CHITWOODJUSTIN CHITWOOD
Regional Director of Business & Strategy at American Wound Care CentersRegional Director of Business & Strategy at American Wound Care Centers