Stephanie Garcia Pita
Hialeah,FL
Summary
Adept at managing high-volume referrals and maintaining meticulous patient records at Pan American Care Centers, I excel in insurance verification and multi-line phone proficiency. Demonstrating strong organizational skills, effective bilingual communication, strong time management and multitasking abilities. I enhance patient care and streamline processes, achieving significant improvements in operational efficiency.
Overview
8
8
years of professional experience
Work History
Front Desk / Referral Coordinator / Medical Record
Pan American Care Centers
11.2023 - Current
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Followed up with patients and healthcare providers on referral and appointment statues.
- Requested medical records of patients making sure patient information was up to date.
Manager
Adult Day Care Inc
11.2020 - 05.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Answered phone calls and directed the call to the desired department.
- Enrolled members to receive service at the daycare providing them with all the information and tour of the daycare.
- Contacted doctors via phone calls, fax and email for pending or missing documents.
- Kept patients files up to date.
- Organized arts and craft for all patients making sure they had activities to do and that all supplies required were not missing.
- Made orders of any grocery or supplies needed at the daycare.
- Made sure all patients had a transportation to be picked up and dropped off from home.
Receptionist Front Desk
Hialeah Shores Nursing And Rehab Center
01.2017 - 10.2020
- Input customer data using excel and word software and made immediate updates to reflect room changes.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Answered phones, responded to customer inquiries and transferred calls to the appropriate staff members.
- Welcomed family members to front desk and engaged in friendly conversations while conducting check-in process.
- Managed customer complaints and rectified issues to complete satisfaction.
Billing Confirmation
Yassiel Office
05.2016 - 02.2020
- Transfer information from paper to excel
- Organize drivers logs through excel
Education
Associate of Science - Radiology
Miami Dade College
Miami, FL08.2025
High School Diploma -
Barbara Goleman Senior High School
Miami Lakes, FL07.2019
Skills
- Pre-authorizations
- Insurance Verification
- Medical Terminology
- Multi-line phone proficiency
- Billing and collections procedures
- Good communications with costumers
- Multitasking
- Keeping all things organized
- Verbal and written communication in english and spanish
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk / Referral Coordinator / Medical Record
Pan American Care Centers
11.2023 - Current
Manager
Adult Day Care Inc
11.2020 - 05.2023
Receptionist Front Desk
Hialeah Shores Nursing And Rehab Center
01.2017 - 10.2020
Billing Confirmation
Yassiel Office
05.2016 - 02.2020
Associate of Science - Radiology
Miami Dade College
High School Diploma -
Barbara Goleman Senior High School
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