Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Driver
Lyft
03.2023 - Current
Transportation Services. Customer Service.
Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Kept detailed mileage and fuel reports to track overall fuel costs.
Coordinated efficient routes to avoid delays and optimize schedules.
Sales Associate/Cashier
Kohl's
07.2021 - Current
Greeting and working with the public. Providing suggestions and helping customers find apparel and gifts prior to checking them out at the register.
Case Manager
Head Start Program
02.2019 - 02.2024
Case manager or young children ages 0-5 through the county head start program for the last five years. Managing a case load of 25 students to 150 students.
Lead Educator: Lead master's teacher in well established child development center in southern California. Managing 24 DRDP's (Desired Results among my student's), ECERS/ACES evaluations and comparisons in a classroom with special funding through the Riverside Office Of Education.
Lead Preschool Teacher
CDC for the State of California
01.2003 - 10.2019
Providing care, companionship and discipline to dogs. Training service dogs for the purpose of individual with a disability.
Allowed for ample outdoor discovery time in schedule each day.
Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
Applied play-based strategies to provide diverse approaches to learning.
Monitored students' academic, social, and emotional progress and recorded in individual files.
Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Developed weekly lesson plans and activities to engage children and promote learning.
Education
Master of Science - Psychology And Child Development
University of La Verne
La Verne, CA
12-2026
Bachelor of Science - Psychology
Capella University
Minneapolis, MN
03.2017
Skills
Case Management
Education
Customer service
Computer skills
Writing Skills
Microsoft Office
Social Work
Teaching
Organizational skills
Time management
Communication skills
Literacy development
Positive reinforcement
Curriculum design
Behavior modification
Resource management
Community resources
Report writing
Staff management
Case needs assessment
Email and telephone etiquette
Crisis intervention
Certification
Child Development Associate Certification
Driver's License
CPR Certification
Timeline
Driver
Lyft
03.2023 - Current
Sales Associate/Cashier
Kohl's
07.2021 - Current
Case Manager
Head Start Program
02.2019 - 02.2024
Lead Preschool Teacher
CDC for the State of California
01.2003 - 10.2019
Bachelor of Science - Psychology
Capella University
Master of Science - Psychology And Child Development