Stephanie Gardiner
Summary
Experienced and resourceful administrative assistant with training in a wide range of office administration tasks. Able to work under pressure and collaborate with a team. Successful record of fielding phone calls, providing information to clients and acting as liaison between departments.
Overview
17
17
years of professional experience
Work History
Patient Accounts Registrar
Holy Cross Davis Hospital
08.2021 - 04.2023
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Verified insurance benefits; explained financial requirements to the patients or patient representative, and collected the outstanding patient portion at time of service.
- Interviewed patients or relatives to obtain demographic and financial information required to complete for registration/admission and record the information in the electronic record system.
- Trained team members on new protocols and standards.
Delivery Driver
Your Neighborhood Deliveries
10.2019 - 08.2021
- Follow scanning, tracking, and documentation procedures to avoid errors
- Meet schedule demands and coordinate suitable routes
- Operated company vehicles to pick up and deliver products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Executive Secretary
Pharmaceutical Research Organization
02.2018 - 07.2018
- Supported business operations by efficiently preparing reports, financial statements, and business correspondence
- Helped executives and coordinators with important events and presentations by conducting research and compiling data, as well as preparing slides and making group arrangements.
- Kept finances current and accurate by processing invoices, payroll and payments
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
Dispatcher
Lifetime Products Inc
01.2017 - 02.2018
- Coordinate trailer moves between production buildings, FG warehouses, outgoing trailers and live loads between the shippers, hostlers and truck drivers
- Used a major ERP system to transfer product being produced to the warehouse location and out of the company
- Maintained updated and detailed records of calls in physical and electronic database.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Operations Manager
Midwest Cabinets
06.2014 - 05.2016
- Coordinate meetings with clients and serve as main liaison between sales and production
- Create databases and spreadsheets to improve inventory management and reporting accuracy by 80%
- Prepare employee paychecks, quarterly taxes, and budgets
- Planned and managed crew schedules for operations in line with business and project demands.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Office Manager
Columbus Production Services
05.2013 - 07.2014
- Create new protocols for team leads to execute with new clients
- Manage schedules for thirty clients
- Create and update client monthly summaries and quarterly evaluations
- Oversee production and attenuate where applicable
- Supplicate a higher level of quality in the work performed.
- Evaluated employee records and productivity and submitted evaluation reports.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Patient Service Representative
Intermountain Health Care
04.2006 - 05.2013
- Expedite patient prior authorizations with insurance companies
- Skilled in multiple functions to cross cover wherever required
- Collaborate with clinical staff to effectively enhance the patients care and overall experience
- Utilized all modules to ensure accurate capturing of patient demographics.
- Answered incoming calls, scheduled appointments and filed medical records.
- Delivered support to medical staff in completion of patient paperwork.
Education
Certificate, Business Management -
Ogden Applied Technology College
Certificate, Entrepreneurship and Business Operations -
Weber State University
Skills
- Microsoft Office proficiency
- Administrative Support Specialist
- Customer service-oriented
- Excellent Communication skills
- Self-directed
- Strong interpersonal Skills
- Patient Confidentiality
- Ensure compliance with administrative policies and procedures
- HIPAA Guidelines
- Typing and 10-Key Entry
- Collections and Invoice Processing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Patient Accounts Registrar
Holy Cross Davis Hospital
08.2021 - 04.2023
Delivery Driver
Your Neighborhood Deliveries
10.2019 - 08.2021
Executive Secretary
Pharmaceutical Research Organization
02.2018 - 07.2018
Dispatcher
Lifetime Products Inc
01.2017 - 02.2018
Operations Manager
Midwest Cabinets
06.2014 - 05.2016
Office Manager
Columbus Production Services
05.2013 - 07.2014
Patient Service Representative
Intermountain Health Care
04.2006 - 05.2013
Certificate, Business Management -
Ogden Applied Technology College
Certificate, Entrepreneurship and Business Operations -
Weber State University
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