Stephanie Gardner
Fargo,ND
Summary
Dynamic Operations Manager with a proven track record at Rocketshipping LLC, adept at fostering teamwork and enhancing customer satisfaction. Recognized for developing training materials and streamlining processes, demonstrating strong communication and adaptability. Skilled in logistics management and customer service, ensuring compliance and efficiency in high-pressure environments.
Overview
13
13
years of professional experience
Work History
Operations Manager
Rocketshipping LLC DBA Priority1
West Fargo, ND
02.2021 - 03.2025
- Remotely developed and performed daily tasks within the logistics industry, including but not limited to: bill of lading creation, customer service, quoting, reconsignments, claims, white glove, truckload, general inquiries, rescues, customer-specific reporting, and handling while using multiple platforms.
- Created processes, training materials, and resources; conducted new hire training while integrating first-hand knowledge and experience developed over previous employment opportunities.
- Managed a team of nine remote individuals while also working closely with various department leads to ensure accuracy in account management, customer experience, and customer success, to keep customers, develop lasting relationships, and efficiently streamline best practices for continued success.
Logistics Coordinator
Creative Control DBA: Unishippers of Boston
Newburyport, MA
03.2018 - 02.2021
- We functioned as a team through a group email, responding to customers’ inquiries on a ticketing-based system, which was determined based on the skill set of everyone.
- Performed daily tracking, updates, and notifications regarding missed pickups. Assisted in providing customer service, bill of lading creation, quotes, new leads to the sales department, reconsignments, shipment setup, platinum service for high-priority clients, claims, white glove service, and general inquiries as needed.
- Consistently provided exceptional customer support by ensuring the accuracy of information, assisting customers, and guiding them through the freight shipping process.
Operations Manager
StaySharpe LLC DBA Element by Westin Fargo
West Fargo, ND
06.2016 - 03.2018
- Helped build a dynamic, self-motivated team that earned three prestigious brand awards: 2016 Guest Satisfaction Excellence, 2016 Top Trip Advisor Popularity Index, and 2016 Top Guest Loyalty Score of the Year.
- Responsibilities included hiring, training, scheduling, conducting staff meetings, and employee reviews, implementation of new policies and procedures, while also overseeing the safety team and maintaining compliance with the workforce safety regulations. I held a Certified Pool Operator certification.
- Oversaw a team of 30+ employees, which included the front office, housekeeping, and breakfast staff. Worked closely with the maintenance team and provided weekly updates to the general manager while working in a 24/7 environment.
Freight Specialist/Disputes Specialist
Synergistics Management LLC DBA: Unishippers
Moorhead, MN
05.2012 - 06.2016
- We were a management office for multiple franchises that offered support to clients, vendors, and franchise owners daily in creating bills of lading while ensuring the accuracy of descriptions of products, the necessary requirements of codes and regulations to maintain compliance with the DOT, and the pricing with the contracted carrier.
- Scheduled pickups with carriers, and supplied clients with the necessary tracking information.
- Handled billing disputes, including the reclassification of freight, use of additional accessorials, reweighs, and obtained, through communication, the necessary resources to support customers with such requests.
Education
Associates of Applied Science - Hotel/Restaurant Management
Alexandria Technical College
05.2007
High School Diploma -
St. Clair High School
05.2005
Skills
- Punctual
- Teamwork
- Communication
- Collaborative Problem Solver
- Adaptability
- Detail-oriented
- Time management
- Excellent customer service
- Self-starter
- Computer Skills
References
Brandon Korinek, Manager of Enterprise Accounts, Rocketshipping LLC, 701-466-6312
Amanda Pahl, Director of Enterprise Accounts, Rocketshipping, LLC, 651-442-8209
Andrea Kallstrom, Office Manager, El Zagal Shrine, 701-371-7725
Geralyn Lang, 701-351-8030
Activities, Hobbies, Volunteer
Activities: Member of the American Hotel and Lodging Association (AHLA), Employee Appreciation
Hobbies: Bowling, Traveling, Fishing, Playing Cards
Volunteer Experience: Church Volunteer, El Zagal Shrine Volunteer Cotton Candy Maker, Hope Inc Sled Hockey Fundraiser Participant, Gigi's Gala Fundraiser Participant
Timeline
Operations Manager
Rocketshipping LLC DBA Priority1
02.2021 - 03.2025
Logistics Coordinator
Creative Control DBA: Unishippers of Boston
03.2018 - 02.2021
Operations Manager
StaySharpe LLC DBA Element by Westin Fargo
06.2016 - 03.2018
Freight Specialist/Disputes Specialist
Synergistics Management LLC DBA: Unishippers
05.2012 - 06.2016
Associates of Applied Science - Hotel/Restaurant Management
Alexandria Technical College
High School Diploma -
St. Clair High School
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