Sanya Dhanani
New York,United States
Summary
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Overview
5
5
years of professional experience
Work History
Operations Manager
The Monary Group
01.2022 - Current
- Lead a team of 3 people to organize logistics and operations to fulfill client jewelry orders
- Directed monthly marketing strategies to bolster company awareness on the different marketplaces to boost sales
- Communicated and maintained relationships with suppliers and marketplaces daily to ensure timely delivery of jewelry products to end consumers
- Managed sale and cost budgets by monthly reconciliation and monitoring
- Analyzed revenue drivers such as product seasonality, buying trends and inventory management using Excel data extraction, cleaning and analysis techniques to better organize logistics for increased company margins
Creative Head/ Senior Manager-Loyalty Program
Barbeque Nation
01.2020 - 01.2021
- Increased delivery sales by 50% by boosting customer awareness through new packaging designs and higher social media presence
- Prepared monthly performance reports for review meetings with management with visual representation and reporting using Microsoft Excel and Powerpoint
- Expanded customer loyalty program by introducing new data points and workflows for team members to collect and analyze
- Improved 6 month customer retention rate from 10% to 25% by restructuring the Customer Loyalty program by migrating customer data onto internal servers, enhancing efficiency of data analysis within the company
- Led marketing campaigns with a team of 3-10 people updating outdated creatives for social and print media and seasonal marketing campaigns
Cluster Manager
Barbeque Nation
01.2019 - 01.2020
- Increased delivery sales by 50% by boosting customer awareness through new packaging designs and higher social media presence
- Prepared monthly performance reports for review meetings with management with visual representation and reporting using Microsoft Excel and Powerpoint
- Expanded customer loyalty program by introducing new data points and workflows for team members to collect and analyze
- Improved 6 month customer retention rate from 10% to 25% by restructuring the Customer Loyalty program by migrating customer data onto internal servers, enhancing efficiency of data analysis within the company
- Led marketing campaigns with a team of 3-10 people updating outdated creatives for social and print media and seasonal marketing campaigns
Business Manager
Barbeque Nation
01.2019 - 01.2020
- Led a team of 50 to improve store level profit
Prepared annual and monthly forecasts for the restaurant to support the cluster manager with budgeting - Led renovation projects to enhance customer experience in 2 months
- Elevated customer retention of over 19000 customers through building memorable experiences and relations
Education
MBA - Finance And Management
FORDHAM UNIVERSITY, GABELLI SCHOOL OF BUSINESS
New York, NY05.2023
Bachelor of Science - International Hospitality Management
Emirates Academy of Hospitality Management
Dubai, United Arab Emirates05.2017
Skills
- Financial Modeling, Microsoft Suite, Adobe Suite, Data Analysis, and Python
- Languages: English, Spanish, Hindi, and Marathi
- Certification: Bloomberg Market Concepts, Datamaran, HACCAP (2019), FOSTAC (2013)
- Volunteer: Social work with schools for differently abled
Timeline
Operations Manager
The Monary Group
01.2022 - Current
Creative Head/ Senior Manager-Loyalty Program
Barbeque Nation
01.2020 - 01.2021
Cluster Manager
Barbeque Nation
01.2019 - 01.2020
Business Manager
Barbeque Nation
01.2019 - 01.2020
MBA - Finance And Management
FORDHAM UNIVERSITY, GABELLI SCHOOL OF BUSINESS
Bachelor of Science - International Hospitality Management
Emirates Academy of Hospitality Management
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