Stephanie Gascon
Glendora,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Results-driven with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
12
12
years of professional experience
Work History
Benefits Specialist
Southern California Pipe Trades District Council #16
Los Angeles, California
10.2023 - Current
- Assisted employees with enrolling in benefit plans and explained plan options.
- Researched and resolved employee inquiries regarding benefits programs.
- Compiled data from various sources for reporting purposes.
- Monitored compliance with federal and state regulations concerning employee benefits.
- Provided guidance on claims processing procedures to ensure timely payments.
- Coordinated benefits processing, including enrollments, terminations and claims.
- Reviewed employee enrollments to verify accuracy, inputting information into company database.
- Mastered state and Federal benefit laws Including ERISA, FMLA, COBRA, HIPPA and 401k administration.
- Stayed current with benefits trends and legislation through continuous education and professional development.
- Maintained detailed records of employee benefits enrollments and changes for auditing and reporting purposes.
- Verified customer's identity before providing confidential information.
- Assisted employees with understanding the benefits of their 401K plan.
- Prepared monthly reports on 401K contributions, withdrawals, and other activities.
- Provided technical assistance to employers regarding their defined benefit or defined contribution plans.
- Advised clients on fiduciary responsibilities related to ERISA compliance.
Member Service Specialist / Administrative Assista
Teamsters Local 399
North Hollywood, California
10.2021 - 08.2023
- Provided exceptional customer service to members and guests by answering inquiries, resolving complaints, and providing information in a timely manner.
- Explained various types of accounts available to customers in order to meet their individual needs.
- Maintained accurate records of all transactions according to established procedures.
- Handled incoming phone calls from members regarding account balances or transactions.
- Reviewed applications submitted by prospective members for completeness and accuracy prior to approval.
- Provided technical support related to online banking systems as needed.
- Answered inbound calls from wide range of members, welcoming callers.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Pension Administrator
Northwest Administrators Inc.
Pasadena, California
09.2012 - 10.2021
- Reviewed pension plan documents and performed calculations to ensure accuracy of retirement benefits.
- Provided guidance to employers on their duties under federal and state regulations related to pensions.
- Created and maintained a database for tracking the pensioners' records, including contributions and withdrawals.
- Processed requests for retirement distributions such as lump sums or annuities.
- Ensured compliance with applicable laws and regulations regarding pension administration, including ERISA rules and IRS regulations.
- Assisted employees with completing paperwork required for enrollment in pension plans, including beneficiary designations and other forms.
- Participated in meetings between employers, trustees, advisors, administrators, auditors, actuaries, attorneys. concerning the management of employer sponsored benefit plans.
- Responded promptly to inquiries from participants regarding their account information.
- Educated clients on rules and regulations of retirement plans and answered related questions.
Education
Bachelor of Science - Business Administration With Healthcare
California State University - Los Angeles
Los Angeles, CA12-2022
Associate of Arts - Business Administration
Glendale Community College
Glendale, CA09-2021
Skills
- Proficient in [Software]
- Benefits Explanation
- Termination Procedures
- New employee orientations
- Benefits Administration
- Documentation And Reporting
- Verbal and written communication
- Relationship Building
- Information Security
- Team Development
- Problem Resolution
- Customer Relations
- Critical Thinking
- Administrative Support
- Microsoft PowerPoint
- Bilingual in Spanish
Timeline
Benefits Specialist
Southern California Pipe Trades District Council #16
10.2023 - Current
Member Service Specialist / Administrative Assista
Teamsters Local 399
10.2021 - 08.2023
Pension Administrator
Northwest Administrators Inc.
09.2012 - 10.2021
Bachelor of Science - Business Administration With Healthcare
California State University - Los Angeles
Associate of Arts - Business Administration
Glendale Community College
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