Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Gaston

Nampa,ID

Summary

Driven professional with strong leadership skills and proven track record of success. Knowledgeable in budgeting, delegating tasks and meeting deadlines. Proven ability to motivate teams to achieve desired outcomes.

Overview

9
9
years of professional experience

Work History

Administrative Assistant

US Compliance Services
12.2024 - 06.2025
  • Coordinated scheduling and logistics for compliance training sessions and workshops.
  • Managed communication between departments to ensure compliance with regulatory requirements.
  • Developed and maintained filing systems for sensitive documentation and records management.
  • Streamlined office processes by implementing new software tools for project tracking.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.

Assistant General Manager

Cafe Rio
04.2023 - 12.2024
  • Led operational strategies to enhance efficiency and streamline processes across departments.
  • Mentored staff, fostering professional growth and improving team performance through targeted training programs.
  • Implemented cost-saving initiatives that optimized resource allocation and minimized waste.
  • Analyzed performance metrics to inform decision-making and drive continuous improvement efforts.
  • Collaborated with cross-functional teams to align business objectives with operational capabilities.
  • Developed and executed training protocols, ensuring compliance with industry standards and best practices.
  • Oversaw daily operations, ensuring alignment with strategic goals while maintaining high service quality.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Managed team schedule with eye for coverage needs and individual strengths.

TEAM MANAGER

Panera Bread
10.2020 - 03.2023
  • Monitored team performance, identified areas of improvement, and developed plans to address deficiencies.
  • Allocated resources and organized processes to drive workplace efficiency and productivity.
  • Scheduled staff shifts to cover peaks and lulls in demand.
  • Maintained strong relationships with team members to ensure team success.
  • Recognized associate performance and motivated sales associates to improve sales and customer service.
  • Diffused difficult customers through negotiation, complementary transactions and discounts.
  • Coached and led team of varying levels of experience to meet sales and service goals.
  • Worked closely with customers to resolve inquiries related to sales and customer service.

SHIFT MANAGER

McDonald's
01.2018 - 09.2020
  • Established and maintained positive and professional employee relationships.
  • Trained and supervised new staff members.
  • Prepared and submitted daily reports to management.
  • Taught newly hired team members and shift managers business policies and procedures.
  • Promoted customer satisfaction by addressing complaints and issuing refunds.
  • Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
  • Demonstrated work techniques to customers to promote continued learning and growth.

CASHIER TEAM LEAD

7-11
03.2016 - 08.2018
  • Provided efficient and courteous service to customers at all times.
  • Handled large amounts of money and supported accuracy of financial transactions.
  • Followed all safety protocols while handling money.
  • Processed payments, returns, and exchanges.
  • Trained new cashiers in the use of cash registers and processing payments.
  • Monitored customer traffic and proactively addressed potential issues.
  • Enforced store policies to ensure the protection of company items.
  • Processed cash, check, and credit cards for customer purchases.

Education

HIGH SCHOOL DIPLOMA - undefined

Morse High School
San Diego, CA
06.1993

Skills

  • Customer service
  • Data entry
  • Customer and client relations
  • Strong problem solver
  • Customer relations
  • Dedicated team player
  • Verbal communication
  • Professional and mature

Timeline

Administrative Assistant

US Compliance Services
12.2024 - 06.2025

Assistant General Manager

Cafe Rio
04.2023 - 12.2024

TEAM MANAGER

Panera Bread
10.2020 - 03.2023

SHIFT MANAGER

McDonald's
01.2018 - 09.2020

CASHIER TEAM LEAD

7-11
03.2016 - 08.2018

HIGH SCHOOL DIPLOMA - undefined

Morse High School

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