Stephanie Gehlhaar
Humeston,IA
Summary
Organized Compliance Manager offering 30 years of progressive career development and expertise in human services. Exceptional skill in interpreting and summarizing regulations to drive organization-wide compliance.
Overview
28
28
years of professional experience
Work History
Director of Compliance
First Resources Corp
07.2020 - Current
- Managed compliance efforts, reporting and audits.
- Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
- Verified consistency in quality planning, quality control, quality insurance and quality improvement.
- Maintained effective working relationships with regulatory authorities.
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
- Defined and developed policies and procedures for consumer reporting and privacy practices.
- Formulated detailed recommendations based on audit findings to support annual planning and definition of goals.
- Developed and maintained compliance database, tracking all compliance activities and documents.
- Prepared and submitted regulatory filings in timely manner.
- Managed practical action plans to respond to audit discoveries and compliance violations.
Regional Director
Tenco Inc
06.2014 - 07.2020
- Attended weekly meetings to discuss and optimize strategies.
- Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
- Visited sites periodically to view service levels and adherence to global service standards.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Reduced operational risks while organizing data to forecast performance trends.
Executive Director
Mosaic
01.2010 - 04.2014
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Built relationships with donors, government officials and other organizations to secure funding and support for organization.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
Associate Director
Mosaic
01.2001 - 12.2009
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
- Assisted senior leadership in managing all aspects of operations.
- Led teams of personnel, supervising daily performance as well as training and improvement plans.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Case Manager
Southeast Iowa Case Management
07.1995 - 12.2000
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Education
Bachelor of Arts - Psychology
Central College
Pella, IA05.1992
Skills
- Quality Management Processes
- Auditing Processes
- Risk Management
- Regulations Enforcement
- Reporting Requirements
- Training and Presentations
- Compliance Reviews
- Policy Analysis
- Project Coordination
Timeline
Director of Compliance
First Resources Corp
07.2020 - Current
Regional Director
Tenco Inc
06.2014 - 07.2020
Executive Director
Mosaic
01.2010 - 04.2014
Associate Director
Mosaic
01.2001 - 12.2009
Case Manager
Southeast Iowa Case Management
07.1995 - 12.2000
Bachelor of Arts - Psychology
Central College
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