Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Geller

Seminole,FL

Summary

Proven leader with a track record of fostering team unity and driving results at Universal Parts, Inc. Expert in leveraging administrative skills and vendor relationships to enhance operational efficiency and profitability. Achieved significant improvements in customer satisfaction and employee morale through effective problem resolution and staff training.

Overview

26
26
years of professional experience

Work History

General Manager

Universal Parts, Inc
04.2021 - Current
  • Work closely with ownership and management to ensure a profitable path forward while retaining high levels of employee satisfaction
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Formulated policies and procedures to streamline operations.
  • Managed budget implementations, employee evaluations, and contract details.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

Payroll Administrator /HR Associate

Universal Parts, Inc.
04.2015 - Current
  • Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
  • Calculated payroll deductions by accurately using [software] and processed payroll to meet preset requirements.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Responded to employee inquiries to provide information regarding payroll deductions and related issues.
  • Managed payroll data entry and processing for [Number] employees to comply with predetermined company guidelines.
  • Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
  • Provided excellent customer service by addressing employee inquiries about their paychecks promptly and accurately.
  • Submitted reports on payroll activities.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Collaborated closely with HR and accounting teams to coordinate benefits deductions, tax withholdings, and other adjustments.
  • Managed employee records on database to maintain accuracy and updated information.
  • Ensured timely salary disbursements for employees, maintaining strict adherence to company policies and deadlines.
  • Maintained confidentiality of employee records and payroll information.
  • Tracked employee vacation, sick and personal time.
  • Completed payroll accurately and timely to meet employee expectations.
  • Reduced turnover rates by regularly evaluating employee feedback and implementing necessary changes for better work-life balance.

Buyer/Expedition Specialist

Universal Parts, Inc.
04.2015 - Current
  • Built long-term supplier relationships with vendors to establish quality and competitive pricing.
  • Collaborated with internal departments to better understand needs and determine purchasing requirements.
  • Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
  • Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.
  • Forecasted purchasing trends and improved merchandising strategies.
  • Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
  • Coordinated with logistics teams to resolve any shipping delays or discrepancies while minimizing impact on operations.
  • Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
  • Participated in trade shows and conferences to stay informed of the latest industry developments and maintain a strong professional network.
  • Placed orders for merchandise consistent with quality, quantity and other specification requirements.
  • Analyzed sales and inventory data to determine purchasing needs and reorder points.
  • Collaborated with sales team to identify and fulfill customer needs.
  • Managed and maintained purchase orders and invoices.

Accounting Assistant

Universal Parts, Inc.
04.2015 - Current
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
  • Expedited invoice processing with effective communication between internal departments and external vendors.
  • Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
  • Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
  • Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
  • Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.
  • Collaborated with team members on special projects, contributing valuable insights and problem-solving skills.
  • Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
  • Improved team productivity by organizing and maintaining digital and physical financial records.
  • Enhanced departmental collaboration by serving as liaison between accounting department and other business units.
  • Streamlined accounts receivable processes, improving cash flow with timely billing and collection efforts.
  • Contributed to cash flow management, monitoring incoming and outgoing transactions.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
  • Matched purchase orders with invoices and recorded necessary information.
  • Inspected account books and recorded transactions.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.

Customer Service Representative

Universal Parts, Inc.
05.2009 - 04.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Identified and resolved discrepancies and errors in customer accounts.

Office Manager /Lead Customer Service Representative

Magic Tilt Trailers
12.1998 - 11.2008
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Successfully managed multiple priority tasks while maintaining excellent attention to detail under tight deadlines.
  • Cross-trained and backed up other customer service managers.

Education

High School Diploma -

Mt. Hebron High
Ellicott City, MD
05.1987

Skills

  • Leadership and team building
  • Problem Resolution
  • Team Player
  • Staff Training
  • Administrative Skills
  • Vendor relationships
  • Efficient multi-tasker
  • Time Management
  • Customer Relations

Timeline

General Manager

Universal Parts, Inc
04.2021 - Current

Payroll Administrator /HR Associate

Universal Parts, Inc.
04.2015 - Current

Buyer/Expedition Specialist

Universal Parts, Inc.
04.2015 - Current

Accounting Assistant

Universal Parts, Inc.
04.2015 - Current

Customer Service Representative

Universal Parts, Inc.
05.2009 - 04.2015

Office Manager /Lead Customer Service Representative

Magic Tilt Trailers
12.1998 - 11.2008

High School Diploma -

Mt. Hebron High

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Stephanie Geller