STEPHANIE GENTRY
Whittier,NC
Summary
Versatile, experienced professional with expertise in Public Health, Safety, and Hospitality spanning over 25 years. Proficient in environmental health, industrial hygiene, and VIP resorts and dining. Committed to delivering high-quality service and maintaining compliance across various operations.
Overview
27
27
years of professional experience
Work History
First Class Server (Seasonal)
Great Smoky Mountains Railroad
Bryson City, North Carolina
06.2025 - 11.2025
- Expertly managed premium dining and beverage service for first-class passengers on a historic train line while providing a live talking tour.
- Maintained rigorous safety standards within the specialized environment of a moving vintage rail car.
- Consistently met monthly sales goals.
Front Desk Clerk II
Harrah's Cherokee Casino Resort - Tribal Casino Gaming Enterprise
Cherokee, North Carolina
08.2023 - 10.2024
- Orchestrated guest arrivals and departures for a high-volume, 1,000+ room luxury casino resort.
- Resolved complex guest discrepancies and billing issues under pressure, maintaining high service standards.
Bartender
Delaware North Corporation / Charleston International Airport
North Charleston, South Carolina
06.2018 - 08.2019
- Provided exceptional bartending services at a high-traffic, late night terminal.
Bartender
Market Pavilion Hotel and Grill 225 Restaurant
Charleston, South Carolina
04.2017 - 06.2018
- Specialized in crafting Nitrotini martinis, a signature drink for the Grill 225 steakhouse and lobby bar.
- Upsold specialty drinks, enhancing guest experience and boosting sales.
Concierge and Resort Front Desk
Sunset Key Cottages Resort
Sunset Key, Key West, Florida
04.2015 - 11.2016
- Provided elite, white-glove concierge services to luxury clientele at a private island resort accessible only by boat.
- Managed complex logistics, guest itineraries, and island-wide operations with total discretion.
Restaurant Supervisor and Bartender
The Marker Resort
Key West, Florida
07.2014 - 04.2015
- Orchestrated the opening of the first new luxury resort in Key West in 20 years. Managed F&B operations that contributed to a record-breaking property sale post-opening.
- Maintained Food Protection Manager certification to ensure 100% compliance with health and safety standards.
Fine Art Consultant
Peter Lik Gallery
Key West, Florida
06.2013 - 06.2014
- Fine art sales for the world’s most awarded landscape photographer.
- Translated artistic value into luxury sales, consistently meeting monthly sales goals.
First Mate, Lifeguard, Bartender
Fury Water Adventures Key West
Key West, Florida
01.2009 - 06.2013
- Served as a key crew member for a premier maritime tour operator, ensuring the safety and enjoyment of up to 100+ passengers per excursion.
- Maintained constant vigilance as a certified lifeguard during snorkeling and water-sport activities; executed safety briefings and emergency response protocols.
- Delivered high-energy, professional service to ensure a "bucket-list" experience for a global clientele.
Licensed Realtor
Coldwell Banker United, REALTORS
Austin, Texas
07.2006 - 12.2008
- Managed the end-to-end rehabilitation and safety specifications for over 15 historic craftsman homes.
- Navigated complex real estate transactions, market analysis, and client negotiations.
Environmental Health and Safety Specialist
Texas State University - San Marcos
San Marcos, Texas
07.2003 - 07.2006
- Directed multi-departmental safety programs, including hazardous waste management and fire life safety. Authored compliance documentation for federal and state regulatory audits.
- Developed and delivered training for the campus-wide AED program.
Safety Specialist
The University of Texas System
Austin, Texas
03.2001 - 07.2003
- Orchestrated comprehensive EHS programs state-wide for all campus operations, ensuring 100% compliance with OSHA, EPA, and state regulatory frameworks.
- Conducted rigorous facility inspections for accident prevention, fire safety, and emergency evacuation protocols.
- Certified Instructor for National Safety Council First-Aid and American Heart Association CPR/AED; trained cadets at the U.T. System Police Academy in Hazardous Material Awareness.
Industrial Hygienist
SAIC / Johnson Controls (DOE Contractor)
Los Alamos, New Mexico
02.1999 - 01.2001
- Provided critical health and safety oversight for extreme, high-risk operations at the Los Alamos National Laboratory and a Uranium Mill Tailings Superfund site.
- Conducted field sampling and monitoring for metals, dust, organic vapors, and radiological hazards.
- Navigated complex Department of Energy (DOE) protocols and federal safety mandates.
Education
Bachelor of Science - Public Health, Chemistry minor, Industrial Hygiene emphasis
Utah State University
08-1999
Skills
- Public health and safety
- Environmental testing
- Industrial hygiene
- Hospitality management
- VIP conflict resolution
- High-volume bartending and catering
- Special event coordination
- Culinary preparation/prep cook
- Luxury, high-end concierge guest services
- Sales expertise with revenue growth
- Cash handling proficiency
- Training and development
Hobbies and Interests
Community: Volunteer Swim Instructor; dedicated to promoting water safety and swimming proficiency in children.
Adventure & Outdoors: Advanced interest in high-altitude and water sports, including skiing, rafting, and SCUBA diving.
Arts & Culture: Passionate about ancient history, mythology, and fine art; amateur photographer and writer
Culinary Arts: Enthusiast of plant-based (vegan) cuisine and fine dining trends.
Core Compliance Skills
Technical: Regulatory compliance, Industrial hygiene, HAZWOPER, radiation and chemical monitoring, air & water quality testing and analysis, Food Manager
Management: Team leadership, facility audits, risk assessment and mitigation, fire & life safety, emergency response, conflict resolution, guest relations
Training: CPR/AED and hazardous material awareness Instructor, ergonomics evaluations, public safety presentations
Timeline
First Class Server (Seasonal)
Great Smoky Mountains Railroad
06.2025 - 11.2025
Front Desk Clerk II
Harrah's Cherokee Casino Resort - Tribal Casino Gaming Enterprise
08.2023 - 10.2024
Bartender
Delaware North Corporation / Charleston International Airport
06.2018 - 08.2019
Bartender
Market Pavilion Hotel and Grill 225 Restaurant
04.2017 - 06.2018
Concierge and Resort Front Desk
Sunset Key Cottages Resort
04.2015 - 11.2016
Restaurant Supervisor and Bartender
The Marker Resort
07.2014 - 04.2015
Fine Art Consultant
Peter Lik Gallery
06.2013 - 06.2014
First Mate, Lifeguard, Bartender
Fury Water Adventures Key West
01.2009 - 06.2013
Licensed Realtor
Coldwell Banker United, REALTORS
07.2006 - 12.2008
Environmental Health and Safety Specialist
Texas State University - San Marcos
07.2003 - 07.2006
Safety Specialist
The University of Texas System
03.2001 - 07.2003
Industrial Hygienist
SAIC / Johnson Controls (DOE Contractor)
02.1999 - 01.2001
Bachelor of Science - Public Health, Chemistry minor, Industrial Hygiene emphasis
Utah State University