Stephanie George
Dallas,TX
Summary
Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Team Lead Post Closing
Supreme Lending
Dallas, TX
01.2018 - Current
- Supervise team of 20+ remote and offshore contractors in post-closing activities
- Assist with interpreting and resolving deficiencies and provide coaching and training to staff
- Manage special projects and prepare cash reports and ACH transactions
- Provide monthly reporting on staff productivity and performance.
- Managed disbursements, cut and processed checks and mailed correspondence
Loan Specialist II
Capital One N.A.
Plano, TX
01.2017 - 01.2018
- Assist with online origination applications and contact requests and communicate with borrowers on remaining origination suspense items
- Perform initial review to clear title, appraisal, tax certification, insurance, and flood insurance
- Achieve monthly ranking for closing top 5% and top 3% in customer service
- Certified Income Tax Reviewer.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans
- Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements
Bond Specialist II (SME)
Caliber Home Loans
Coppell, TX
01.2016 - 01.2017
- Respond to loan delivery and post-closing deficiencies within company standards
- Partner with 43 housing authorities and have certifications in each program
- Maintain working knowledge of new agency and government regulations and real estate laws
- Identify potential risk and manufacturing issues and suggest solutions to prevent defects
- Communicate with borrowers on escalated suspense or denial issues.
Litigation Underwriter
Recovco Mortgage
Irving, TX
01.2014 - 01.2016
- Provide full written report to attorneys addressing inconsistencies with underwritten file and escalate fraud files to credit manager/risk management team
- Maintain daily pipeline with 98% accuracy rate
- Perform compliance test and/or determine if transaction was compliance exempt for specific mortgage transaction
- Calculate and verify debt to ratio, employment credit indebtedness, collateral, and credit history.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
Purchase Clearing Specialist
Newbold Advisor
Fort Worth, TX
01.2011 - 01.2014
- Manage suspense pipeline to ensure loans were cleared for purchase by cure-by dates
- Assess validity of suspense conditions and partner with vendors and investors to ensure quality service and output
- Respond to loan delivery and post-closing deficiencies within company standards, ranking in top three-monthly producer
- Review flood claims and establish adequate flood coverage for customer.
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement
- Managed corporate watch lists and insurance files
Litigation
Newbold Advisor
Fort Wothr, TX
01.2011 - 01.2014
- Work closely with litigation manager/director and defense attorney, responding timely to plaintiff representative verbal and written correspondence
- Prepare and present comprehensive reports and recommendations
- Serve as primary contact for ongoing customer communications and services regarding claim related matters.
- Completed electronic court filings at state and federal levels
- Offered tech support to over 25 paralegals and attorneys
Skills
- Underwriting
- Litigation
- Due Diligence/QA
- Fraud Reporting
- Claim Processing
- Loan Servicing
- Bankruptcy
- Leadership
- Problem-solving
- Customer Service
- Risk Management
- Quality Control
- Data analysis
- SQL
- Records Research
- Transaction Review
Certification
- NFIP Certification
- State Farm Property and Auto Certification
- Leadership and Development Certification
Timeline
Team Lead Post Closing
Supreme Lending
01.2018 - Current
Loan Specialist II
Capital One N.A.
01.2017 - 01.2018
Bond Specialist II (SME)
Caliber Home Loans
01.2016 - 01.2017
Litigation Underwriter
Recovco Mortgage
01.2014 - 01.2016
Purchase Clearing Specialist
Newbold Advisor
01.2011 - 01.2014
Litigation
Newbold Advisor
01.2011 - 01.2014
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