Stephanie George
Poughkeepsie,NY
Summary
Highly motivated and results-oriented professional with over 9 years of experience in project management, communication strategies, and client relationship management. Proven ability to leverage CRM systems (EMP platform experience) to implement marketing campaigns, manage client accounts, and deliver successful projects. Skilled in content creation, data analysis, and fostering strong partnerships with diverse clientele. Committed to promoting accuracy, efficiency, and exceptional service delivery.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
1
1
Certificate
Work History
Office Manager
MidHudson Regional Certified Home Care
02.2023 - Current
- Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintain computer and physical filing systems.
- Provides exceptional administrative support to the Administrator and Managers, handling routine correspondence, maintaining staff credentials, and processing payroll.
- Maintains accurate and up-to-date patient charts and filing systems, ensuring data integrity for optimal patient care.
- Serve as a knowledgeable resource for staff, resolving inquiries and assisting with various tasks.
- Process billing for Anthem Blue Cross Blue Shield insurance policies, ensuring timely and accurate claims submission.
- Manage day-to-day office operations, maintaining adequate office supplies and supporting managers with word processing needs.
Operations Associate
Kohl's
08.2022 - 02.2023
- Built relationships with external stakeholders to establish seamless operations.
- Collaborated with other departments to establish smooth implementation of operational processes and procedures.
- Managed incoming freight deliveries, prioritizing and distributing products efficiently.
- Provided exceptional customer service, ensuring a positive experience.
Customer Support Specialist
RQI Partners
08.2020 - 02.2021
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized Salesforce CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Partner Success Advisor
Lovingly
12.2018 - 10.2019
- Collaborated with colleagues and support staff to maximize team efficiency.
- Managed client accounts, providing technical assistance and resolving inquiries.
- Entered customer support requests into Salesforce, ensuring efficient issue resolution.
Account Manager
Liaison International Inc.
02.2015 - 11.2017
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Leveraged EMP (CRM) experience to implement marketing campaigns for client accounts across various industries, ensuring successful launches and delivering performance reports.
- Managed day-to-day operations for over 30 client accounts, including communication, project documentation, and billing/invoicing.
- Provided support to Client Success Managers by assisting with client meetings, managing project timelines, and maintaining client satisfaction.
- Collaborated with internal teams to develop and execute marketing initiatives aligned with client goals.
- Demonstrated strong organizational skills by maintaining accurate client records and project documentation.
- Contributed to a positive and productive work environment by assisting with new hire training.
CSR/Dispatcher
Mr. Rooter Plumbing, Inc.
05.2013 - 02.2015
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Skills
CRM Systems (Salesforce, EMP)
Project Management Software (Basecamp, Robohead)
Marketing Campaign Management & Analysis
Communication Strategy & Planning
Content Management & Creation
Client Relationship Management
Microsoft Office Suite (Word, Excel, PowerPoint)
Data Entry, Analysis, and Reporting
Collaboration & Teamwork
Customer Service & Support
Diversity, Equity, and Inclusion
Customer Service
Administrative Support
Data Entry
Office Management
Activities
The role of speech-specific properties of the background in the irrelevant sound effect, The Quarterly Journal of Experimental Psychology, Vol. 67, No. 3, 581-589, July 2013
Accomplishments
Publication, July 2013
The role of speech-specific properties of the background in the irrelevant sound effect
The Quarterly Journal of Experimental Psychology, Vol. 67, No. 3, 581-589
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Education
Master of Science - Counseling
State University of New York At New Paltz
New Paltz, NY 08.2011 - 05.2013
Bachelor of Arts - Psychology
State University of New York At New Paltz
New Paltz, NY 08.2009 - 05.2011
Certification
NYS Provisional School Counselor Certification
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Career advancementWork from home optionCompany CulturePersonal development programsWork-life balancePaid time off401k matchHealthcare benefitsFlexible work hoursTimeline
Office Manager
MidHudson Regional Certified Home Care
02.2023 - Current
Operations Associate
Kohl's
08.2022 - 02.2023
Customer Support Specialist
RQI Partners
08.2020 - 02.2021
Partner Success Advisor
Lovingly
12.2018 - 10.2019
Account Manager
Liaison International Inc.
02.2015 - 11.2017
CSR/Dispatcher
Mr. Rooter Plumbing, Inc.
05.2013 - 02.2015
NYS Provisional School Counselor Certification
05-2013
Master of Science - Counseling
State University of New York At New Paltz
08.2011 - 05.2013
Bachelor of Arts - Psychology
State University of New York At New Paltz
08.2009 - 05.2011