Stephanie George Grear
London,OH
Summary
Dynamic professional with a proven track record in customer relationship management and problem resolution, honed at MediGold. Excelled in enhancing customer retention and complaint handling, surpassing quarterly sales goals at Deer Creek Lodge. Skilled in Microsoft Office and conflict mediation, adept at driving revenue and fostering client satisfaction through innovative solutions.
Licensed in Health, Property and Casualty Insurance in Ohio
Overview
22
22
years of professional experience
Work History
Customer Service Specialist
MediGold
05.2022 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer requests for products, services, and company information.
- Trained staff on operating procedures and company services.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
Catering and Sales Manager
Deer Creek Lodge and Conference Center
01.2012 - 04.2022
- Performed service and menu upgrades and upselling activities to meet predetermined revenue objectives.
- Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
- Participated in planning meetings, site visits and vendor evaluations to enhance quality of client services.
- Developed and implemented improved marketing initiatives to drive revenue.
- Collaborated with clients to confirm event details such as setup logistics, decorations and food and beverage selections to fulfill client requests.
- Exceeded both quarterly and annual sales goals.
- Determined facility, services and staffing needs to establish framework for successful event execution.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Office Manger and Event Coordinator
Inn & Spa at Cedar Falls
01.2003 - 01.2012
- Managed event logistics and operations.
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Implemented protocols and procedures to effectively manage planning process.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Developed creative themes for events and created related activities to engage attendees.
- Utilized social media to promote events and increase attendance.
- Trained and supervised event staff to complete tasks on time.
Education
High School Diploma -
Logan High School
Logan, OH05-1990
Skills
- Customer Retention
- Complaint resolution
- Customer Order Management
- Price quotes
- Conflict Mediation
- Report Generation
- Account Management
- Problem Resolution
- Customer Relationship Management (CRM)
- Complaint Handling
- Customer Service
- Call center experience
- Microsoft Office
Timeline
Customer Service Specialist
MediGold
05.2022 - Current
Catering and Sales Manager
Deer Creek Lodge and Conference Center
01.2012 - 04.2022
Office Manger and Event Coordinator
Inn & Spa at Cedar Falls
01.2003 - 01.2012
High School Diploma -
Logan High School
Similar Profiles
Rachel "Anna" SowellRachel "Anna" Sowell
Operations Resolution Specialist Provider Data Management at MediGoldOperations Resolution Specialist Provider Data Management at MediGold
Denise CantorDenise Cantor
Administrative Support at MediGoldAdministrative Support at MediGold
David JordanDavid Jordan
Compliance & Audit Specialist at MediGoldCompliance & Audit Specialist at MediGold