Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Geuder

Des Plaines,IL

Summary

Personable Pro Shop Representative offering 4 years of experience working at golf store to answer member questions, ring up sales and restock inventory. Customer-oriented individual familiar with sporting equipment and personally trained staff on new POS system operations. Well-versed in scheduling tee-time appointments and upselling sports-related merchandise. Collaborative team player possessing excellent work ethic and strong communication skills. Experienced an opening and closing operations. I am a team player who is looking to advance and grow within the company.

Overview

4
4
years of professional experience

Work History

Pro Shop Associate

Arlington Lakes Golf Club
03.2023 - Current
  • Take phone calls to book tee times and answer questions pertaining to golf operations.
  • Enforced established rules of course among golfers such as out of bound areas, cart regulations and wearing of proper clothing.
  • Assisted in merchandising by creating new, interesting and visually pleasing displays within store.
  • Operated cash register to accept cash, credit card and gift card payments.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Managed efficient cash register operations.
  • Stocked and restocked inventory on sales floor to boost sales and meet company demands.
  • Developed strong rapport with customers and created positive impression of business.
  • Performed general shop upkeep duties by cleaning surfaces, restocking displays and emptying trash receptacles .
  • Maintained full knowledge of golf tournaments and events to answer member questions pertaining to events.
  • Educated members and customers on new products, services and discounts to promote additional sales.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Recommended complementary purchases to customers, increasing revenue.
  • Prioritized helping customers over completing other routine tasks in store.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Handle league rosters for non and residential customers.
  • Trained all employees on the Golf 365 Pro system.
  • Work the snack bar.
  • Have assisted with a banquet event.

Pro Shop Attendant

Fox Run Golf Links
08.2019 - 05.2023
  • Took phone calls to book tee times and answer questions pertaining to golf operations.
  • Performed general shop upkeep duties by cleaning surfaces, restocking displays and emptying trash receptacles .
  • Maintained full knowledge of golf tournaments and events to answer member questions pertaining to events.
  • Educated members and customers on new products, services and discounts to promote additional sales.
  • Enforced established rules of course among golfers such as out of bound areas, cart regulations and wearing of proper clothing.
  • Stocked and restocked inventory on sales floor to boost sales and meet company demands.
  • Assisted in merchandising by creating new, interesting and visually pleasing displays within store.
  • Operated cash register to accept cash, credit card and gift card payments.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked as a cart attendant for 2 years.
  • Bar backed/bussed tables.
  • Ran the winter simulator leagues.

Exhibit Guide

Kohls Children's Museum
11.2021 - 02.2022
  • Assisted persons with disabilities to promote inclusion.
  • Managed workload and flexibility to quickly adapt to varying situations without jeopardizing integrity of program.
  • Developed unique character to perform with energetic and upbeat attitude.
  • Remained in character throughout experience to deliver thematic and high-quality performance.
  • Built personal relationships with guests to promote positive experiences.
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
  • Utilized effective communication and problem-solving skills to quickly resolve customer issues.
  • Established positive relationships with tour members through fun and engaging conversation.
  • Collaborated with other tour guides to provide comprehensive and enjoyable experience.
  • Demonstrated superior professionalism while interacting with customers and vendors.
  • Developed engaging and informative scripts, guiding tour members through attractions.
  • Worked closely with management staff to create new and lucrative tours.
  • Informed tour members of safety risks associated with attractions, confirming customer security.
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
  • Bear mascot for the holiday season.
  • Inspected tour sites for potential hazards and arranged for repairs when needed.
  • Checked tour exhibits for cleanliness, safety, and functionality.

Store Associate

Kmart
11.2019 - 03.2020
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Answered questions about store policies and addressed customer concerns.
  • Located merchandise across various stores to address customer needs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Briefed customers regarding shop promotions and discounts by providing coupons and flyers to increase sales.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Ride Attendant

Pirates Cove
05.2019 - 08.2019
  • Monitored passengers and ride operations and enforced safety regulations.
  • Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
  • Operated variety of amusement park rides and monitored passenger safety and comfort.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Conducted daily inspections of amusement park rides to verify functionality and safety.
  • Inspected and maintained amusement park ride equipment in accordance with safety regulations.
  • Trained new ride operators on safety procedures and ride operations.
  • Demonstrated proper use of safety harnesses and other safety equipment.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Fostered communication between ride operators and other amusement park personnel to support operations.
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
  • Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Built and established positive relationships with patrons, team members and supervisors.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Delivered information and details of interest about facility to visitors.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
  • Assisted customers in entering and exiting rides, providing balance support and general directions.
  • Supervised gameplay and monitored guests' actions to prevent theft.

Education

No Degree -

Michigan State University
East Lansing, MI

High School Diploma -

Elk Grove High School
Elk Grove Village, IL
05.2021

Skills

  • Exceeding Customer Expectations
  • Building Customer Loyalty
  • Energy and Physical Stamina
  • Safety and Cleanliness Standards
  • Merchandise Recommendations
  • POS Transactions
  • Positive Customer Engagement
  • Customer Needs Assessments
  • Sales Floor Organization
  • Team Cooperation
  • Store Policies and Procedures
  • Cash Counting/Balancing Drawers
  • Merchandise Receiving and Handling
  • Program Promotion
  • Returns and Exchanges
  • Item Scanning
  • Merchandising and Display
  • Available Nights, Weekends and Holidays
  • Strong Communication and Interpersonal Skills
  • Sales Promotion
  • Bagging Items
  • Issuing Receipts
  • Customer Satisfaction
  • Register Opening and Closing
  • Adaptable and Flexible
  • Register Operations
  • Rewards Programs
  • POS Inventory System Operation
  • Engaging with Diverse Customers
  • Goal-Driven
  • Ability to Lift 40 Pounds
  • Flexible Hours
  • Issue Refunds
  • Customer Experience
  • Operate Cash Register
  • Taking Inventory
  • Excellent Written and Verbal Communication

Timeline

Pro Shop Associate

Arlington Lakes Golf Club
03.2023 - Current

Exhibit Guide

Kohls Children's Museum
11.2021 - 02.2022

Store Associate

Kmart
11.2019 - 03.2020

Pro Shop Attendant

Fox Run Golf Links
08.2019 - 05.2023

Ride Attendant

Pirates Cove
05.2019 - 08.2019

No Degree -

Michigan State University

High School Diploma -

Elk Grove High School

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Stephanie Geuder