STEPHANIE GIBSON

• Supervised a team of contractual service providers, ensuring adherence to state and federal policies for various service entities.
• Implemented monthly quality assurance tasks to monitor compliance with contractual and agency policies in order to meet service delivery standards.
• Provided mediation, advocacy, and support for individuals with special needs.
• Achieved monthly revenue billing targets while completing administrative tasks and marketing programs in the regional community.
• Completed HR duties that included onboarding new hires, orientation, training, and monthly payroll.

Supervised a team case managers during various aspects of social services, which included: CPS Intake, CPS investigations, foster care services for children and families with special/diverse needs;

• Ensured staff maintain the safety and well-being of children by completing risk assessments while maintaining monthly contact standards.
• Provided ongoing training and mentoring to case managers in the areas of assessment, protection, substantiated incidents, case record compliance, and contact standards for over 130 families.
• Monitored compliance with federal and state child welfare policies.
• Maintained an overall success rate of 98% in meeting safety and response time criteria in investigations. Reduced staff turnover through diligent support efforts, training, and mentoring.

• Coordinated and provided diverse services for abused and neglected children in foster care with special needs related to DSM diagnoses and traumatic events;
• Assisted families with reunification efforts through the development of court ordered family plans;
• Maintained accurate, qualitative and timely documentation in 35-40 case/client records;
• Identified and coordinated placement resources for children in foster care;
• Worked in partnership with community agencies- DJJ, Mental Health, Schools, and Juvenile Court in order to achieve successful outcomes;
• Provided court ordered testimony during Juvenile Court proceedings to validate reasonable efforts made toward reunification;
• Maintained an overall success rate of 90% in achieving permanency for children.

• Monitored and inspected the quality of exclusive corporate furniture during various phases of production.
• Collaborated with management personnel regarding work priorities and corrective action procedures.
• Prepared shipping invoices, and maintained daily financial and production quotas.
• Served as Team Leader and trained production personnel in standard operating procedures.
• Received several bonuses for production timeliness, was 100% compliant with meeting daily quotas, and was promoted from machine operator in 2001.

• Supervised and trained a team rehabilitative personnel in all aspects of clinical intervention which included: medical record documentation, therapeutic programming, and multi-disciplinary team collaboration;
• Implemented weekly and monthly quality assurance audits in order to monitor compliance with JCAHO and HCFA federal and state accreditation standards.
• Received several rewards for outstanding employee performance, and was promoted in 1992 from the Recreation Therapist position.