Stephanie Giles
Records Retention Officer
Brunswick,GA
Summary
Proven leader in records and information management, I significantly enhanced efficiency and data accuracy at Glynn County Records Center. Expert in strategic planning and risk management, my innovative solutions streamlined processes and improved service delivery. Skilled in report writing and organizational skills, I adeptly managed large-scale records centers and led successful training programs.
Records Retention Officer experienced in storing, managing, and maintaining company and project documents while ensuring accuracy and quality. Process documents for revision and approval, organize documents from conception to distribution and filing, and create systems to be used to train staff on document control processes. Growth mindset and willingness to help the team move business forward with any task.
Overview
26
26
years of professional experience
Work History
Records Retention Officer
Glynn County Board of Commissioners
06.2008 - Current
- Advised management and departments on best practices for records management, supporting county-wide initiatives to improve efficiency.
- Conducted regular audits of record-keeping systems to identify areas of improvement and implement corrective measures.
- Participated in ongoing professional development opportunities to stay up-to-date on industry trends and best practices in records management.
- Enhanced records accuracy by implementing a comprehensive filing system and verifying all documents upon entry.
- Assisted in the creation of records-related policies and procedures, contributing to a comprehensive approach to information management across the organization.
- Maintained strict confidentiality standards, ensuring the privacy of sensitive information for county department records.
- Streamlined records retrieval processes, reducing wait times for county departments.
- Managed physical 16,000 sg ft records center, maintaining organization, accessibility and optimized space utilization of archived files.
- Responded promptly to requests for information from internal departments or external parties, fostering positive working relationships throughout the organization.
- Oversaw the secure disposal of outdated or irrelevant records in accordance with established guidelines, minimizing risk associated with data breaches, laws or non-compliance fines.
- Generated reports from database systems to track records.
- Utilized document imaging software to index, store and retrieve records.
- Provided training to new county department employees to improve knowledge and skills.
- Input data into computer programs and filing systems.
- Wrote and edited high-quality for content and visually impactful procedure manuals for both the Records Center, County Departments & Interoffice Mail
- Supervisor of County Interoffice Mail Clerk
Insurance Secretary
Dwelle Insurance Agency
07.1999 - 07.2007
- Facilitated open communication between clients, agents, and underwriters to ensure smooth processing of insurance transactions.
- Streamlined administrative processes for increased efficiency in managing insurance documents and correspondence.
- Optimized workflow efficiency by developing comprehensive organizational systems for tracking policy renewals and expirations.
- Assisted in the growth of the agency by providing exceptional customer service and maintaining strong relationships with clients.
- Maintained strict confidentiality of sensitive client information while adhering to regulatory compliance guidelines within the industry.
- Delivered excellent customer service when addressing concerns or questions about coverage options or billing issues.
- Supported agents in generating new business by preparing quotes, applications, and policy amendments promptly.
- Managed filing system, entered data, and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
Medical Records Manager
Pinehill Nursing Center
04.1998 - 07.1999
- Developed policies and procedures to guide the collection, storage, and disposal of confidential health records in accordance with industry standards.
- Improved patient care by efficiently managing and organizing medical records for easy access and retrieval.
- Optimized workflow by implementing efficient filing systems that allowed for quicker retrieval of pertinent medical information.
- Maintained a high level of expertise in healthcare regulations, ensuring the organization remained compliant with all relevant laws and guidelines concerning medical records management.
- Enhanced patient privacy by establishing secure storage procedures and strict access controls for sensitive health information.
- Reviewed open and closed records to comply with medical record documentation policies and reported findings to nursing services director.
- Developed effective document retention policies to maintain proper storage and disposal of sensitive patient information in accordance with regulatory requirements.
Education
High School Diploma -
Crisp County High School
Cordele, GA06.1992
Skills
- Work Coordination
- Report Writing
- Strategic Planning
- Innovation and Creativity
- Attention to Detail
- Organizational Skills
- Multitasking Abilities
- Problem-Solving
- Time Management
- Quality Assurance
- Logistics Coordination
- Disaster Recovery Planning
- Risk Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
- Georgia Records Association
- Friends of Hofwyl-Broadfield
Certification
- Georgia Records Management Professional - Georgia Records Association - September 2021
Additional Information
Highly Organized, Strong Work Ethic, Always willing to learn more
Timeline
Records Retention Officer
Glynn County Board of Commissioners
06.2008 - Current
Insurance Secretary
Dwelle Insurance Agency
07.1999 - 07.2007
Medical Records Manager
Pinehill Nursing Center
04.1998 - 07.1999
High School Diploma -
Crisp County High School
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