Stephanie Giles
St. Louisville
Summary
Versatile and results-oriented professional with notable success in customer service and staff supervision at Englefield Oil. Excelled in problem-solving and employee coaching, significantly enhancing customer satisfaction. Demonstrated expertise in POS systems operations and a keen attention to detail, driving operational efficiency and excellence.
Overview
36
36
years of professional experience
Work History
Assistant Store Manager
Englefield Oil
04.2017 - Current
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Created and maintained safe and secure work environments for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Legal Assistant
Jones, Norpell, Miller & Howarth
03.1998 - 03.2014
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Contacted clients to schedule appointments and discuss progress of cases.
- Communicated pertinent information to clients via phone, email, and mail.
- Prepared various exhibits for attorneys for public meetings, zoning commission meetings, and legal resolutions.
Secretary
Safety-Kleen
06.1989 - 08.1998
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Education
High School Diploma -
Licking Valley HIgh School
Newark, Ohio06-1985
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Customer relations
- Store organization
- Time management
- Store opening and closing
- Staff supervision
- Attention to detail
- POS systems
- POS systems operations
- Upselling and cross selling
- Pricing and markdowns
- Employee coaching
- Sales expertise
Timeline
Assistant Store Manager
Englefield Oil
04.2017 - Current
Legal Assistant
Jones, Norpell, Miller & Howarth
03.1998 - 03.2014
Secretary
Safety-Kleen
06.1989 - 08.1998
High School Diploma -
Licking Valley HIgh School
Similar Profiles
Kylee GutridgeKylee Gutridge
Duchess BP at Englefield OilDuchess BP at Englefield Oil
Madisyn SalmonsMadisyn Salmons
General Manager at Englefield OilGeneral Manager at Englefield Oil
Cowan StevensCowan Stevens
Marketing Intern at Englefield Oil INC.Marketing Intern at Englefield Oil INC.