Stephanie Gilmore
Summary
Seasoned Administrative Professional and Manager with more than 22 years of experience in fast-paced environments. Goal-Oriented with a track record of achieving exceptional results in office management, process development, training, prioritizing, and completing projects independently.
Overview
8
8
years of professional experience
Work History
Office Manager
All Pro Heating, Air Conditioning, Plumbing
11.2019 - Current
- Oversee office staff
- Trains new staff & technicians on company software
- Responsible for company fleet & insurance
- Responsible for ordering office supplies and managing office systems - Incoming service calls and dispatch
- Invoicing & collecting draw payments
- Permits for commerical jobs, parts ordering/returns, and warranty documentation
- Responsible for on call schedule, weekly payroll, collections, weekly deposit, union reporting, and petty cash.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Delivered performance reviews, recommending additional training or advancements.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Office Manager
Cramer Siding & Windows
06.2019 - 08.2019
- Manage day-to-day office duties of showroom
- Daily deposit
- Generating sales leads & maintaining daily sales call schedules
- Delegate work to office assistant.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Managed office operations while scheduling appointments for department managers.
Carpentry Department Administrative Assistant
Waunakee Remodeling
06.2015 - 05.2019
- Responsible for incoming phone calls inquiring about remodeling projects
- Schedule sales appointments and other meetings for Sales Staff & Carpentry Department Manager
- Process & enter all sales for Carpentry Department to include; contracts, change orders, write off's, & discounts
- Keep sales spreadsheet and reconcile with weekly sales reports
- Train staff as needed on CRM software
- Create & send invoices & payment receipts to customers
- Define & implement department processes with Carpentry Department Manager with Microsoft Visio flowcharts
- Coordinate travel for staff as needed
- Enter all incoming payments in database
- Process credit cards, checks, & cash
- Provide warranty packets to Homeowners at completion of their remodeling projects
- Special projects as assigned by Carpentry Department Manager.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
High School Diploma -
Unity High School
Tolono, ILSkills
- Proficient in Microsoft Office Applications; Word, Excel, PowerPoint, Access, & Visio
- Able to type 85 WPM
- Data entry and database management
- Attention to detail
- Business process improvement
- Training
- Office management
- Multi-tasking
- CRM Software
- Senior Leadership Support
- Workflow Planning
- Office Supplies and Inventory
Timeline
Office Manager
All Pro Heating, Air Conditioning, Plumbing
11.2019 - Current
Office Manager
Cramer Siding & Windows
06.2019 - 08.2019
Carpentry Department Administrative Assistant
Waunakee Remodeling
06.2015 - 05.2019
High School Diploma -
Unity High School
Similar Profiles
David PerezDavid Perez
Collections Analyst at Del-Air Heating, Air Conditioning, Plumbing and ElectricalCollections Analyst at Del-Air Heating, Air Conditioning, Plumbing and Electrical
Tracy GovanTracy Govan
Senior Administrative Manager at Lorenz Plumbing Heating and Air ConditioningSenior Administrative Manager at Lorenz Plumbing Heating and Air Conditioning
Ashton RussellAshton Russell
Plumbing Apprentice at Action Plumbing, Heating & Air ConditioningPlumbing Apprentice at Action Plumbing, Heating & Air Conditioning