Stephanie Gilmore
Summary
Seasoned Administrative Professional and Manager with more than 22 years of experience in fast-paced environments. Goal-Oriented with a track record of achieving exceptional results in office management, process development, training, prioritizing, and completing projects independently.
Overview
8
8
years of professional experience
Work History
Office Manager
All Pro Heating, Air Conditioning, Plumbing
11.2019 - Current
- Oversee office staff
- Trains new staff & technicians on company software
- Responsible for company fleet & insurance
- Responsible for ordering office supplies and managing office systems - Incoming service calls and dispatch
- Invoicing & collecting draw payments
- Permits for commerical jobs, parts ordering/returns, and warranty documentation
- Responsible for on call schedule, weekly payroll, collections, weekly deposit, union reporting, and petty cash.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Delivered performance reviews, recommending additional training or advancements.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Office Manager
Cramer Siding & Windows
06.2019 - 08.2019
- Manage day-to-day office duties of showroom
- Daily deposit
- Generating sales leads & maintaining daily sales call schedules
- Delegate work to office assistant.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Managed office operations while scheduling appointments for department managers.
Carpentry Department Administrative Assistant
Waunakee Remodeling
06.2015 - 05.2019
- Responsible for incoming phone calls inquiring about remodeling projects
- Schedule sales appointments and other meetings for Sales Staff & Carpentry Department Manager
- Process & enter all sales for Carpentry Department to include; contracts, change orders, write off's, & discounts
- Keep sales spreadsheet and reconcile with weekly sales reports
- Train staff as needed on CRM software
- Create & send invoices & payment receipts to customers
- Define & implement department processes with Carpentry Department Manager with Microsoft Visio flowcharts
- Coordinate travel for staff as needed
- Enter all incoming payments in database
- Process credit cards, checks, & cash
- Provide warranty packets to Homeowners at completion of their remodeling projects
- Special projects as assigned by Carpentry Department Manager.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
High School Diploma -
Unity High School
Tolono, ILSkills
- Proficient in Microsoft Office Applications; Word, Excel, PowerPoint, Access, & Visio
- Able to type 85 WPM
- Data entry and database management
- Attention to detail
- Business process improvement
- Training
- Office management
- Multi-tasking
- CRM Software
- Senior Leadership Support
- Workflow Planning
- Office Supplies and Inventory
Timeline
Office Manager
All Pro Heating, Air Conditioning, Plumbing
11.2019 - Current
Office Manager
Cramer Siding & Windows
06.2019 - 08.2019
Carpentry Department Administrative Assistant
Waunakee Remodeling
06.2015 - 05.2019
High School Diploma -
Unity High School
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