With over 15 years of experience in healthcare, including a pivotal role at Immanuel Pathways, exceling in patient care and medical assistance. My background combines strong technical skills, such as medical charting and diagnostics, with exceptional soft skills like empathy and communication. Multitasks and prioritizes workloads with little or no supervision. Significantly enhanced clinic efficiency and patient satisfaction, demonstrating a commitment to excellence and a passion for healthcare.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Immanuel Pathways
09.2021 - Current
Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, vital signs, height, weight,medication information, symptoms, and allergies.
Performed medical records management, including filing, organizing and scanning documents.
Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Implemented care and efficiency improvements to support and enhance office operations.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Contributed to clean and safe clinic environment by adhering to sanitation protocols.
Conducted patient follow-up calls to monitor treatment progress and answer any questions.
CNA
Suncrest Hospice
11.2017 - 09.2021
Assisted patients with daily living activities, promoting independence and dignity.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Enhanced patient satisfaction by providing compassionate and attentive care.
Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
Documented patient information and care activities in electronic health record.
Responded to patient requests for supplies and personal comfort items such as extra blankets.
Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Upheld infection control and prevention policies across different patient-facing areas.
Office Assistant/Data Analyst
Bergman Folkers Plastic Surgery
05.2017 - 11.2017
Maintained confidentiality in handling sensitive information while performing administrative tasks.
Enhanced office efficiency by managing schedules, organizing files, and maintaining clean workspace.
Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Expedited document processing with accurate data entry and timely filing.
Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
CNA/Certified Medication Aide
The Shores At Pleasant Hill
01.2016 - 05.2017
Assisted patients with daily living activities, promoting independence and dignity.
Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Ensured prompt response to call lights, addressing patient needs in timely manner.
Administered prescribed medications under supervision of registered nurse, ensuring adherence to safety protocols.
Documented patient information and care activities in electronic health record.
Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
Reduced medication errors by maintaining accurate documentation of administered medications.
Provided training and mentoring for newly hired Certified Medication Aides, promoting consistent level of quality care across all staff members.
Responded promptly to emergency situations involving patients'' health issues related to their medications, coordinating closely with nursing staff for optimal outcomes.
Counted and recorded medication inventory routinely to maintain medication security and control.
CNA/Certified Medication Aide
Crittenden County Health And Rehabilitation Center
11.2014 - 11.2015
Obtained medication information, symptoms, vitals, weight, height, allergies, and appropriately documented in health records.
Built strong relationships with patients through effective communication skills that foster trust in clinic's commitment to quality care.
Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Facilitated patient education on treatment plans and medications, improving understanding and compliance.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Assisted patients with daily living activities, promoting independence and dignity.
Assisted in emergency situations under direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
Administered prescribed medications under supervision of registered nurse, ensuring adherence to safety protocols.
Safeguarded patient privacy by adhering strictly to HIPAA regulations during all aspects of medication handling and administration processes.
Maintained high standards of cleanliness and organization within medication storage area, reducing potential risks associated with cross-contamination or mixups.
Provided training and mentoring for newly hired Certified Medication Aides, promoting consistent level of quality care across all staff members.
Demonstrated strong knowledge of state regulations governing Certified Medication Aides, ensuring compliance with all relevant guidelines during daily tasks.
Counted and recorded medication inventory routinely to maintain medication security and control.
Education
Nursing- ASN
Mercy College of Health
Des Moines, IA
Skills
Hard, focused, compassionate worker who finds joy in growing and exceeding in all aspects Years of experience and skills such as:
Medical terminology knowledge
Specimens collection and processing
Medical office administration
Phlebotomy
Prioritizing stat orders
Monitoring patient progress
Laboratory maintenance
Communicating with patient families
Quick problem solver
Outpatient dialysis services
Patient support and education
Insurance Verification
Diagnostic Procedures
Multitasking
Timeline
Medical Assistant
Immanuel Pathways
09.2021 - Current
CNA
Suncrest Hospice
11.2017 - 09.2021
Office Assistant/Data Analyst
Bergman Folkers Plastic Surgery
05.2017 - 11.2017
CNA/Certified Medication Aide
The Shores At Pleasant Hill
01.2016 - 05.2017
CNA/Certified Medication Aide
Crittenden County Health And Rehabilitation Center