Stephanie Giroir
Killen,AL
Summary
Experienced with managing customer interactions via chat and phone platforms, ensuring timely and accurate responses. Utilizes strong communication skills to effectively address and resolve customer concerns. Knowledge of conflict resolution techniques to maintain high customer satisfaction levels.
Overview
12
12
years of professional experience
Work History
Customer Service Chat Representative
Medcost
07.2023 - Current
- Streamlined processes for handling common inquiries, reducing overall response time and improving efficiency.
- Promoted additional products or services when appropriate, contributing to company revenue growth.
- Upheld strict confidentiality standards when handling sensitive personal information from customers during chats.
- Utilized strong problem-solving skills to troubleshoot technical issues and provide solutions that met customer needs.
- Collaborated with team members to ensure consistent and high-quality customer service across all channels.
- Assisted customers with product information and guided them through purchasing processes for a seamless experience.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries via chat platform.
- Maintained detailed records of customer interactions for reference in future support scenarios.
- When starting this role I was working the phone and one of two systems. During my time here I have trained on both systems we currently have and advanced to our chat team while handling up to 3 chats at one time while meeting daily goals for off the phone work.
- I am currently meeting all goals given to me including my QA scores and handle times.
Call Center Agent
Statlinx
02.2022 - 05.2024
- Company Overview: Work from home
- Call center agent working for a hospital out of White Plains, New York
- Scheduling Doctor appointments for patient along with other various task as deemed necessary by the doctors and office manager
- Work from home
- Call center agent working for a hospital out of White Plains, New York
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Customer Service Representative
Everise
09.2021 - 01.2022
- Company Overview: Work from home - CSR
- Call Center working with Blue Cross
- Work from home - CSR
- Call Center working with Blue Cross
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- While with Everise I was able to train for and pass my insurance licensing test with the state of Alabama.
Customer Service Representative
Sitel
09.2015 - 11.2019
- Company Overview: Hamilton Al - CSR
- Customer service rep for a call center
- Worked with variety of companies such as WOW communications and AON insurance solutions
- Hamilton Al - CSR
- Customer service rep for a call center
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Was able to work escalation line and help line to provide assistance above that of a floor rep.
Customer Service Representative
Duluth Trading Company
02.2013 - 11.2017
- Company Overview: Work from home- CSR
- Temporary/Seasonal customer service rep
- Took calls for customers to place orders, returns, exchanges as well as any other customer service needs that came up
- Work from home- CSR
- Temporary/Seasonal customer service rep
Education
associate's degree - Cosmetology and Liberal arts
Bevill State
Hamilton, AL01.1997
Skills
- Customer service
- Management experience
- Strong Work Ethic
- Patience and Tolerance
- Complaint Handling
- Typing Speed
- Empathy Display
- Working multiple systems at one time
- Multitasking
- Can work independently to ensure job completion and satisfaction
Additionalinformation - Managementclasses
- 7 Habits
- Franklin Covey leadership classes
Timeline
Customer Service Chat Representative
Medcost
07.2023 - Current
Call Center Agent
Statlinx
02.2022 - 05.2024
Customer Service Representative
Everise
09.2021 - 01.2022
Customer Service Representative
Sitel
09.2015 - 11.2019
Customer Service Representative
Duluth Trading Company
02.2013 - 11.2017
associate's degree - Cosmetology and Liberal arts
Bevill State
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