
HR Operations and People Operations professional with 8+ years of experience improving employee service delivery, HR workflows, data quality, and operational consistency. Currently supervise HRIS and employee data processes, with hands-on experience supporting SAP SuccessFactors Employee Central, identifying process gaps, maintaining compliance controls, and developing SOPs and training resources. Skilled in cross-functional problem-solving, HR reporting, quality checks, and implementation support; recognized for translating complex processes into clear, practical guidance that enhances the employee experience.
HR Operations & Service Delivery
Workflow Analysis & Troubleshooting
HR Reporting & Excel
SAP SuccessFactors Employee Central
Continuous Process Improvement
SOPs & Knowledge Resources
Cross-Functional Collaboration
Employee Lifecycle Management
HR Data Quality & Controls
Quality Reviews & Compliance
Project & Change Support
Payroll Data Coordination
Technology: SAP SuccessFactors Employee Central, SAP HCM, Aconso, Microsoft Excel, Microsoft Office, Microsoft Copilot
Languages: English and Spanish — Native or Bilingual