Stephanie Glass
Jackson,MI
Summary
Knowledgeable and dedicated risk manager with extensive experience in the fraud and dispute industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Successful at reviewing suspicious activities and uncovering fraud. Experienced in meticulously and methodically assessing merchant portfolio batches each day. Excellent reporting and documentation skills.
Overview
11
11
years of professional experience
Work History
Risk Manager
Sightline Payments Play+
09.2022 - Current
- Conducted thorough analysis of historical data, helping identify patterns and trends in potential risks.
- Trained employees on risk management best practices, empowering them to make informed decisions regarding potential risks.
- Reduced operational risks by implementing robust risk management strategies and procedures.
- Enhanced risk identification processes for early detection and mitigation of potential threats.
Dispute and Fraud Analyst
Paysign, Inc
08.2020 - Current
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Streamlined dispute resolution processes for improved customer satisfaction and timely resolutions.
Customer Relations Lead
AWG-Ambassador
05.2013 - 03.2020
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Supervised team of 10 employees, overseeing hiring, training, and professional growth of employees.
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Collaborated with cross-functional teams to ensure seamless communication and optimal customer experience.
Education
Some College (No Degree) - Medical Assisting
Anthem Institute
Some College (No Degree) - Paralegal
Everest College - Henderson
Henderson, NVSkills
AML and KYC Procedures
Research abilities
Sanctions Screening
Due diligence
Account verification
Document Review
Policy Adherence
Customer Identification
Transaction monitoring
Time Management
Attention to Detail
Problem-Solving
Timeline
Risk Manager
Sightline Payments Play+
09.2022 - Current
Dispute and Fraud Analyst
Paysign, Inc
08.2020 - Current
Customer Relations Lead
AWG-Ambassador
05.2013 - 03.2020
Some College (No Degree) - Medical Assisting
Anthem Institute
Some College (No Degree) - Paralegal
Everest College - Henderson
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