Stephanie Glenn
Alpine,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
TopTurf And Pavers
04.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Customer Service Representative
Unifirst Corp.
08.2009 - 04.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Developed and updated databases to handle customer data.
- Trained staff on operating procedures and company services.
- Cross-trained and backed up other customer service managers.
Education
Associates in Business - Business
Grossmont College
El Cajon, CA2008
Associates - Child Development
Grossmont College
El Cajon, CA2008
Skills
- Schedule Mastery
- Invoice Preparation and Processing
- Spreadsheets
- Customer Service
- Managing Multiple Tasks
- Critical Thinking
- Call Center Operations
- Problem-Solving Ability
- Administrative and Office Support
- Microsoft Excel
- Staff Training
- Conflict Resolution
- Account Management
- Computer Proficiency
- Calm and Professional Under Pressure
- Calendaring
- Microsoft PowerPoint
Timeline
Customer Service Representative
TopTurf And Pavers
04.2020 - Current
Customer Service Representative
Unifirst Corp.
08.2009 - 04.2020
Associates in Business - Business
Grossmont College
Associates - Child Development
Grossmont College
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