Stephanie Glenn
Mesquite,TX
Summary
Professional with proven expertise in patient account management and revenue cycle operations. Adept at resolving billing issues, ensuring accurate financial records, and maintaining compliance with healthcare regulations. Strong focus on team collaboration and achieving results, with flexible approach to adapting to changing needs. Known for excellent communication, problem-solving skills, and commitment to patient satisfaction.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Medicare Fronter Specialist (Remote)
EngageCX
03.2024 - Current
- Followed all company policies and procedures to deliver quality work.
- Restructured customer service process, ensuring quicker response times.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Boosted company's online presence by developing comprehensive digital marketing strategy.
- Led quality assurance efforts, maintaining high standards for all products and services.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Enhanced customer satisfaction with timely and accurate issue resolution.
Project Manager
Ashley Furniture Industries, Inc
01.2021 - 02.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for 3 large projects at a time focused on new product lines through strong organization and delegating across a team of 5 to meet all deadlines.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Operations Manager
Wanek Furniture
05.2014 - 01.2021
- Supervised operations staff and kept 5000 employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Increased profit by streamlining operations.
- Trained and guided team members to maintain high productivity and performance metrics.
Operations Manager
Wanvog Furniture
01.2010 - 05.2014
- Supervised operations staff and kept 1500 employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Production Supervisor
Ashley Furniture Industries, Inc
09.1999 - 01.2010
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Mentored 30 team members through regular feedback and performance evaluations, leading to professional growth and skill development.
Education
Certified Billing And Coding Specialist - Medical Billing And Coding
Mississippi State University
Starkville08.2024
Skills
- Skilled with Employee Supervising and Training
- Proficient in Productivity Improvement
- Highly capable in Data Review
- Quick Learner
- Work well under pressure
- HIPAA compliance
- Insurance verification
- Insurance billing
- Medical billing
- Follow-up skills
- Data entry proficiency
- Medical terminology knowledge
- Verbal and written communication
- Insurance collaboration
- Payment processing
- Coding
- Regulatory compliance
- Decision-making
- Account monitoring
- ICD-10 Expertise
- CPT EXPERTISE
- Proficient in Microsoft
Certification
- Certified Billing and Coding Specialist
Contact
Mesquite, TX 75181
Education
Starkville, MS
Languages
English
Full Professional
Timeline
Medicare Fronter Specialist (Remote)
EngageCX
03.2024 - Current
Project Manager
Ashley Furniture Industries, Inc
01.2021 - 02.2024
Operations Manager
Wanek Furniture
05.2014 - 01.2021
Operations Manager
Wanvog Furniture
01.2010 - 05.2014
Production Supervisor
Ashley Furniture Industries, Inc
09.1999 - 01.2010
Certified Billing And Coding Specialist - Medical Billing And Coding
Mississippi State University
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