Stephanie Glenn
Mesquite,TX
Summary
Customer Service Representative with a strong background in call center operations, data entry, and issue resolution. Known for delivering empathetic, accurate support in high-volume environments while maintaining compliance with federal and state regulations. Experienced in handling sensitive information and navigating complex systems to assist clients effectively.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer Service Representative – Medicare Campaign
EngageCX
03.2024 - Current
- Respond to inbound calls from Medicare recipients regarding account and billing inquiries
- Provide clear, empathetic guidance while upholding confidentiality standards
- Accurately document case details and resolve issues within regulated timelines
- Demonstrate strong communication and multitasking skills in a fast-paced environment
- Remote
Project Manager
Ashley Furniture Industries, Inc
01.2021 - 02.2024
- Led cross-functional teams to improve service delivery and client satisfaction
- Managed timelines and resources to enhance operational efficiency
- Facilitated interdepartmental communication to resolve customer concerns
Operations Manager
Wanek Furniture – HCMC
05.2014 - 01.2021
- Directed daily operations and employee training programs
- Implemented process improvements to elevate service quality
- Ensured compliance with internal policies and customer service standards
Production Supervisor
Ashley Furniture Industries, Inc
09.1999 - 01.2010
- Supervised production teams and enforced safety and quality protocols
- Led training initiatives to boost team performance and customer satisfaction
Education
Medical Billing and Coding
Mississippi State University
Starkville, MS08.2024
Skills
- Customer Service & Advocacy
- Call Center Operations
- Conflict Resolution
- Data Entry & Documentation
- Confidentiality & Compliance
- CRM & Case Management Systems
- Verbal & Written Communication
- Multitasking & Prioritization
- Payment Processing
- Customer service
- Medicare compliance
- Case documentation
- Issue resolution
Certification
Certified Billing and Coding Specialist | 2024-09
Timeline
Customer Service Representative – Medicare Campaign
EngageCX
03.2024 - Current
Project Manager
Ashley Furniture Industries, Inc
01.2021 - 02.2024
Operations Manager
Wanek Furniture – HCMC
05.2014 - 01.2021
Production Supervisor
Ashley Furniture Industries, Inc
09.1999 - 01.2010
Medical Billing and Coding
Mississippi State University