Stephanie Glenn
Bay Minette,AL
Summary
Customer-Focused Professional experienced in delivering service solutions and enhancing customer satisfaction. Achieved results through effective conflict resolution, communication, and problem-solving skills while collaborating with teams to adapt to changing needs. Compassionate Healthcare Professional with expertise in patient care and medical record keeping, ensuring optimal patient experiences and support to healthcare teams.
Overview
22
22
years of professional experience
Work History
Instasculpting Technician and Trainer
Elite Body Solitions
Orange Beach, AL
03.2025 - Current
- Trained and certified new technicians in InstaSculpting procedures, safety standards, and best practices
- Developed and delivered hands-on and theoretical training programs tailored to varying skill levels
- Demonstrated proper device setup, calibration, and troubleshooting techniques
- Evaluated trainee performance and provided constructive feedback to ensure competency and confidence
- Served as a subject-matter expert for staff questions regarding treatments and client outcomes
- Supported clinic growth by ensuring consistent, high-quality treatment delivery across all technicians
- Successfully achieved sales goals
Assistant Salon Manager
Fireflies Salon and Spa
Spanish Fort, AL
06.2023 - 10.2024
- Contributed to a positive work environment with effective communication and teamwork among staff members
- Controlled inventory by tracking expenses and purchases
- Supported sales goals through promotions, upselling services, and retail product education
- Maintained front desk operations including appointments, check-ins, and POS transactions
Practice Manager
Eastern Shore Ear, Nose and Throat Clinic
Fairhope, AL
10.2019 - 02.2023
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Oversaw accounting, budgeting, and financial reporting.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
Practice Manager and Quality Coordinator
South Baldwin Regional Medical Center
Foley, AL
04.2017 - 10.2019
- Managed to multiple offices
- Interview and select individuals for positions, maintain and adjust work schedules, ensure staff compliance and training, monitor daily operations, approve payroll.
- Billing invoices
- Assist in developing policies and procedures and assist with marketing.
- Increased revenue
- Optimized budget allocation, reducing unnecessary expenses without compromising on quality.
Clinic Manager and DocuTap Super User
American Family Care
Daphne, AL
05.2012 - 04.2017
- Train new physicians on the appropriate use of the EMR system
- Train new clinic managers on the appropriate use of the PM and EMR system along with the organizational rules, policies and procedures, and daily clinic manager responsibilities
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Hired, trained and supervised employees to maintain team of high performers.
- Created and implemented policies to improve operational efficiency.
Implementation Specialist
American Family Care
Daphne, AL
12.2013 - 08.2015
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Cultivated client relationships that enhanced trust and confidence throughout implementation process.
- Delivered exceptionally high level of professionalism and support to each client, upholding the company's commitment to service.
- Addressed client concerns and issues promptly post-implementation, ensuring satisfaction and continued support.
- Served as a subject matter expert for internal teams and clients during the implementation process, providing guidance and clarification.
Respiratory Therapy Assistant
Thomas Hospital
Fairhope, AL
03.2004 - 05.2012
- Performed patient therapy, inspected cardiac arrest equipment, conducted diagnostic tests, and changed out patient equipment to ensure optimal care
- Gained experience in Medical Intensive Care Unit and Surgical Intensive Care Unit settings.
- Maintained patient ventilator and facilitated weaning process to support respiratory recovery
- Performed phlebotomy as part of patient treatment.
Education
Medical Assistant -
Virginia College at Mobile
Mobile, ALCertified Personal Trainer and Certified Nutrition Coach - Online course
National Academy Sports Medicine
Skills
- Client consultation
- Team Training
- Tech-Savvy
- Multitasking and organization
- Effective communication
Timeline
Instasculpting Technician and Trainer
Elite Body Solitions
03.2025 - Current
Assistant Salon Manager
Fireflies Salon and Spa
06.2023 - 10.2024
Practice Manager
Eastern Shore Ear, Nose and Throat Clinic
10.2019 - 02.2023
Practice Manager and Quality Coordinator
South Baldwin Regional Medical Center
04.2017 - 10.2019
Implementation Specialist
American Family Care
12.2013 - 08.2015
Clinic Manager and DocuTap Super User
American Family Care
05.2012 - 04.2017
Respiratory Therapy Assistant
Thomas Hospital
03.2004 - 05.2012
Medical Assistant -
Virginia College at Mobile
Certified Personal Trainer and Certified Nutrition Coach - Online course
National Academy Sports Medicine