Stephanie Glover
Circleville
Summary
Results-driven management professional emphasizing team collaboration and goal achievement. Proven track record in effective leadership, operational efficiency, and adaptability within dynamic environments. Expertise in strategic planning, process optimization, and cultivating productive team cultures significantly enhances overall performance. Recognized for reliability and flexibility in addressing evolving organizational needs, consistently driving results that align with business objectives.
Overview
18
18
years of professional experience
Work History
Market Manager
Alcohoe
Southern Ohio Region
07.2021 - 08.2025
- Managing throughout the south central region of Ohio Gathering and analyzing information to identify new markets and customers, demand for products and services, and efficacy of existing marketing campaigns and strategies
- Conducts market research, sales forecasting, and strategic planning to assess and ensure the sale and profitability to our branch
- Successfully managed 200- 300 associates operating on a 24/7 work schedule in a wide variety of work sittings
- Achieved high levels of customer service as the daily contact for the client on a24/7 basis
- Interviewed, hired, trained, planned and directed work, rewarded, prepared annual performance evaluations, developed for advancement, and administered progressive discipline for employees
- Managed 40 clients
- Prepared, managed, and surpassed operational and supply budget expectations by focusing on cost improvement initiatives
- Developed and maintained positive relationships with all external suppliers, customers and internal departments
- Performed quality investigations and developed corrective action plans and procedures to maintain high quality standards throughout all Facilities
- Collaborated regularly with the client to determine schedule, capacity, priorities, and staffing needed to meet Client demands
- Marketing promoted business services, products, and pricing strategies, generate new business leads
- Sales Effectively sold more business to old and new clients with Confidence, Active listening and Rapport building generating 500,000 in Revenue
- Increased market share by identifying and capitalizing on emerging market trends.
- Cultivated a high-performance culture within the team through motivational leadership techniques and ongoing skill development opportunities.
- Coached sales team members in effective selling strategies and closing techniques.
- Evaluated vendor partnerships regularly, negotiating optimal contracts terms for continued cost savings.
- Enhanced team productivity by implementing agile methodologies, which facilitated faster response to market changes.
- Built relationships with customers and community to establish long-term business growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Property Manager
Kc Properties LLc
Regional Columbus
03.2019 - 04.2024
- Oversaw daily operations of multiple properties, ensuring compliance with regulations and internal policies.
- Managed vendor relationships, negotiating contracts to optimize service delivery and reduce costs.
- Implemented property maintenance programs, enhancing tenant satisfaction and preserving asset value.
- Developed and executed marketing strategies to attract prospective tenants and reduce vacancy rates.
- Conducted regular property inspections, identifying areas for improvement and implementing corrective actions.
- Streamlined tenant communication processes, improving response times and fostering positive tenant relations.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
Area Manager
GoodWill Industries
Regional Columbus
01.2018 - 07.2021
- Successfully managed 30 associates operating on a24/7 work schedule in a Government Facility or College University and adult rehabilitation centers.
- Achieved high levels of customer service as the daily contact for the client on a24/7 basis
- Managed 17 Facilities used for Government Operations College University Class Rooms and adult rehabilitation centers
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Oversaw budget planning, strategy development, community outreach for organization.
- Negotiated contracts with vendors to secure favorable terms that benefited both parties involved.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
- Supervised various locations, enforcing high-quality standards of operation.
- Prepared, managed, and surpassed operational and supply budget expectations by focusing on cost improvement initiatives
- Developed, defined, and acquired key business metrics used to gauge the effectiveness of quality, budgets, equipment status and performance of the staff
- Sales Effectively sold more business to old and new clients with Confidence, Active listening and Rapport building generating 300,000 in Revenue
- Facilitated community integration for individuals with cognitive impairments
- Assisted clients with Intellectual disabilities in daily living actives
- Assisted clients in accessing community resources and partnering in social actives to promote independent living.
Sr. Supervisor
Aetna Integrated Services at Express Scripts-Columbus, Ohio-Columbus, OH
Regional Columbus
01.2011 - 01.2018
- Successfully managed 30 associates operating on a24/7 work schedule in a pharmaceutical environment
- Managed two buildings totaling 300,000 sq/ft with over 1500 occupants used for pharmaceutical dispensing
- Prepared, managed, and surpassed operational and supply budget expectations by focusing on cost improvement initiatives
- Developed and maintained positive relationships with all external suppliers, customers and internal departments
- Performed quality investigations and developed corrective action plans and procedures to maintain high quality standards throughout the pharmacy
- Collaborated regularly with the client to determine schedule, capacity, priorities, and staffing needed to meet production demands
- Developed, defined, and acquired key business metrics used to gauge the effectiveness of quality, budgets, equipment status and performance of the staff
Customer Service Agent
Crown Services-Columbus, OH
Columbus, OH
01.2008 - 12.2010
- Receive inbound calls for prospective clients seeking job candidates for open positions
- Placed outbound calls to clients seeking employment
- Hosted job fairs for prospective job seekers
Education
High School -
Franklin Heights High School
Columbus, OHSkills
- B2B sales
- Customer relations
- Leadership
- B2B
- Pricing
- Appointment scheduling
- Project Management
- Calendar management
- Accounting
- Contracts
- Contract Negotiation
- Relationship management
- Time management
- Account management
- Sales pipeline
- Sales strategy
- Management (10 years)
- Marketing
- Business Development
- Presentation Skills
Timeline
Market Manager
Alcohoe
07.2021 - 08.2025
Property Manager
Kc Properties LLc
03.2019 - 04.2024
Area Manager
GoodWill Industries
01.2018 - 07.2021
Sr. Supervisor
Aetna Integrated Services at Express Scripts-Columbus, Ohio-Columbus, OH
01.2011 - 01.2018
Customer Service Agent
Crown Services-Columbus, OH
01.2008 - 12.2010
High School -
Franklin Heights High School