Stephanie Goade
Grain Valley,MO
Summary
Experienced and dependable professional delivering executive support and team leadership to business operations. Detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
28
28
years of professional experience
Work History
Store Manager
Hallmark Gold Crown
Blue Springs, MO
09.2012 - 03.2025
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Prepared staff work schedules and assigned team members to specific duties.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Established customer service standards and monitored staff compliance.
- Worked effectively in team environments to make the workplace more productive.
Location Manager
Beauty Brands Salon & Spa
Liberty, MO
04.2008 - 09.2012
- Recruited, hired, trained and supervised staff members in providing excellent customer service standards.
- Ensured compliance with company policies, procedures, and safety regulations.
- Monitored store performance and implemented strategies to increase sales volume.
- Established effective communication channels between management and staff members.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
District Color Director/Educator Trainer
Mario Tricoci Hair Salons And Day Spas
Kansas City , MO
04.1997 - 11.2007
- Provided extensive coaching to employees, teaching upselling techniques and ways to better engage clients.
- Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
- Monitored inventory of supplies, managed budget and requisitioned supplies, equipment, and services.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
Education
State Licensed -
Independence College of Cosmetology
Independence, MO04-1997
High School Diploma -
Blue Springs High School
Blue Springs, MO04-1993
Skills
- Team building and leadership
- Operations management
- Problem-solving
- Outstanding communication skills
- Multitasking and organization
- Customer service
Timeline
Store Manager
Hallmark Gold Crown
09.2012 - 03.2025
Location Manager
Beauty Brands Salon & Spa
04.2008 - 09.2012
District Color Director/Educator Trainer
Mario Tricoci Hair Salons And Day Spas
04.1997 - 11.2007
State Licensed -
Independence College of Cosmetology
High School Diploma -
Blue Springs High School
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