Summary
Overview
Work History
Education
Skills
Additional Information
Reading, Fishing, Drawing, Kayaking, Spending time with my family
Address
Phone Number
Timeline
Generic

Stephanie Goforth

Johnson City,Tn

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. I would be a good asset to whomever company gives me the chance because I have the experience to deal with customer complaints and telling them about products that are on sale.

Overview

8
8
years of professional experience

Work History

Lead Sales Associate

Redi Mart
02.2023 - Current
  • Handled cash register operations and customer transactions to process payments.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Processed and stocked merchandise in accordance with store standards.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Greeted customers and provided product advice to increase sales.
  • Developed and maintained knowledge of current sales and promotions.

Key Holder

Dollar General
08.2021 - 12.2022
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
  • Managed customer needs and delegated tasks to employees for optimal coverage.

Waitress Supervisor

Shoneys
12.2018 - 01.2019
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Greeted new customers, discussed specials, and took drink orders.
  • Supervised server staff and simultaneously served personal section of tables.
  • Trained staff members on use of POS system.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.

Line Assembler

Snap-On Tools
12.2018 - 01.2019
  • Met daily quotas consistently by always working hard and efficiently with little downtime.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Removed imperfections in component pieces and finished work.
  • Practiced standard operating procedures for consistent production results.
  • Completed skilled work using electrical, hydraulic and air-activated hand tools.
  • Followed specifics of each production run to perform high-quality work within specified tolerances.
  • Protected team members by identifying and removing safety hazards, keeping pathways clear and equipment properly stored.
  • Supported tight production timelines by quickly moving heavy loads between workstations.
  • Restocked other stations and moved completed items to other stations for additional processing.

Cashier Team Lead

Roadrunner
03.2017 - 09.2018
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Received and processed customer payments.
  • Restocked and organized merchandise in front lanes.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Trained team members on cash register operation and cash handling.

Sales Representative

Advanced Call Center Technologies LLC
04.2016 - 02.2017
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Generated new leads through networking and attending industry events.
  • Negotiated contracts with clients and developed relationships with key personnel.

Education

High School Diploma -

Asbury Optional High School
2002 Indian Ridge Rd, Johnson City Tn 37604
04.2015

Skills

  • Sales Strategy
  • Staff Supervision
  • Shift Scheduling
  • Inventory Control
  • POS System Operation
  • Lead Generation
  • Relationship Building
  • Sales Promotions
  • Customer Service
  • Product Recommendations
  • Retail Store Operations
  • Mentoring and Training
  • Performance Assessment
  • Sales Pitching
  • Inventory and Stocking
  • Customer Care

Additional Information

I do have a gap in my work history but that is because in 2020 I lost a very close family member and I could not think about working my head was not working right but now I am ready to find a Career not just some job, I am ready and standing strong to find a company that I can start that career with.

Reading, Fishing, Drawing, Kayaking, Spending time with my family

I am a very outdoor person I love being ab;e to go fishing or kayaking I am a very loving and energetic person I have been told that I am over friendly because I could talk someone's head off about the sales, promotions. I haven't had any complaint on me because I will happily help anyone out with anything I am very easy going person that works hard because I know the only way to make it in this world is by working hard nothing is hand to you. You got to work hard for it. I'm a fast learner with alot of sales experience behind me and I also have factory work behind me.

Address

1014 John Exum Parkway. Johnson City Tn

Phone Number

(423) 676-1856

Timeline

Lead Sales Associate

Redi Mart
02.2023 - Current

Key Holder

Dollar General
08.2021 - 12.2022

Waitress Supervisor

Shoneys
12.2018 - 01.2019

Line Assembler

Snap-On Tools
12.2018 - 01.2019

Cashier Team Lead

Roadrunner
03.2017 - 09.2018

Sales Representative

Advanced Call Center Technologies LLC
04.2016 - 02.2017

High School Diploma -

Asbury Optional High School

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Stephanie Goforth