Stephanie Gomez
Plano,TX
Summary
Motivated professional currently pursuing Pharmacy Technician certification. Strong background in retail environments with outstanding customer service, problem-solving and sales skills.
Overview
7
7
years of professional experience
1
1
Certification
4
4
years of post-secondary education
Work History
Pharmacy Technician Trainee
Texas Star Pharmacy
05.2023 - Current
- Reviewed and verified customer information and insurance provider information.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Responded to customer calls and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Processed debit and credit card and electronic check payments.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and backed up other customer service managers.
- Managed timely and effective replacement of damaged or missing products.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Answered incoming phone calls and addressed questions from customers and healthcare providers
Mobile Sales Expert
T-Mobile
01.2020 - 02.2023
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Answer customer questions, and resolve customer complaints or referred questions to appropriate personnel when necessary.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Accepted and processed payments and purchases for new equipment using POS system.
- Activated both contract and pre-paid wireless phones for 100 customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Assisted and supported training of new sales associates.
- Monitored entrances and exits to promote store safety and minimize product loss.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Legal Assistant
Law Office Of Jasmit Dhaliwal PLLC
04.2016 - 01.2020
- Organized documents to manage paper and electronic filing systems of clients.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Attended court hearings and depositions to take notes and document proceedings.
- Collaborated with attorneys to develop strategies for each case.
- Researched statutes, decisions, legal articles, and codes.
- Interviewed clients to obtain information relevant to cases.
- Contacted clients to schedule appointments and discuss progress of cases.
- Communicated pertinent information to clients via phone, email, and mail.
- Conducted legal research, compiled and organized evidence and identified relevant legal articles and statutes to use for legal proceedings.
- Planned and organized internal and external events, meetings and conferences.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Developed and maintained positive relationships with clients and colleagues.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Scheduled and made appointments for 5 attorneys.
- Prepared and processed invoices for attorney billing.
- Worked with outside vendors to coordinate purchasing of supplies and maintenance of office complex.
- Completed data entry of legal documents into electronic filing systems.
- Conducted research on legal cases and prepared summaries for attorneys.
- Created and printed legal documents for attorneys to review.
- Filed documents with courts on behalf of attorney.
- Assisted with preparation of trial materials and documents.
Education
High School Diploma -
I Jean Cooper Private High School
Dallas, TX 08.2012 - 05.2016
Skills
- Bilingual (Spanish)
- Organization and Prioritization
- Computer Proficiency
- Team Collaboration
- Administrative and Office Support
- Calm and Professional Under Pressure
- Good Telephone Etiquette
- Excellent Communication
- Self-Motivated
Certification
- Pharmacy Technician Trainee
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Pharmacy Technician Trainee
Texas Star Pharmacy
05.2023 - Current
Mobile Sales Expert
T-Mobile
01.2020 - 02.2023
Legal Assistant
Law Office Of Jasmit Dhaliwal PLLC
04.2016 - 01.2020
High School Diploma -
I Jean Cooper Private High School
08.2012 - 05.2016
- Pharmacy Technician Trainee
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