Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Stephanie Gomez

St. Cloud,FL

Summary

  • Professional with a proven track record in hospitality. Excelled in guest engagement and exceptional customer service, seamlessly managing high-volume dining and complex technical issues. Demonstrated expertise in multitasking and communication, fostering positive outcomes and enhancing the customer experience.
  • Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
  • Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server

Jaleo
03.2022 - 12.2024
  • Provide exceptional table service to guest fast-paced, upscale dinning setting, ensuring an unforgettable experience.
  • Demonstrate expert knowledge of restaurants menu, including seasonal specials, wine list, and artisanal ingredients, offering personalized recommendations to elevate the dining experience.
  • Manage complex orders, collaborating with kitchen staff to ensure accuracy and timeliness of each course.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Mentor and train new team members, ensuring adherence to restaurants high service standards and fostering teamwork.

Bartender

Shakai Sushi Lounge
02.2021 - 03.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

Technical Support Representative

Asurion
01.2018 - 02.2020
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Achieved consistent customer service excellence, maintaining positive attitude under pressure.

Education

High School Diploma -

Osceola Christian Prep
Kissimmee, FL
05-2016

Skills

  • Guest engagement
  • Exceptional customer service
  • Safe food handling
  • High volume dining
  • Memory retention
  • Hospitality service expertise
  • Sales expertise
  • Liquor, wine, and food service
  • Multitasking
  • Warm and friendly
  • Excellent communication
  • Patience and empathy

Certification

  • Bartending License

Languages

Spanish
Native or Bilingual

Timeline

Server

Jaleo
03.2022 - 12.2024

Bartender

Shakai Sushi Lounge
02.2021 - 03.2022

Technical Support Representative

Asurion
01.2018 - 02.2020

High School Diploma -

Osceola Christian Prep

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Stephanie Gomez