stephanie gontijo
Woodbridge,NJ
Summary
At Skylark Diner, I provided exceptional customer service, managed busy shifts, and ensured a welcoming dining experience. I excelled at multitasking, resolving guest concerns, and maintaining a clean, organized environment, contributing to the diner’s reputation for quality and efficiency.
At Zi Marie’s Restaurant & Pizzeria, I thrived in a fast-paced setting, building strong customer relationships and ensuring accurate, timely service. My adaptability during peak hours and teamwork with colleagues helped maintain high standards, while my dedication supported the restaurant’s success and smooth operations.
Overview
1
1
year of professional experience
Work History
Server
Zi Maries
09.2024 - Current
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Contributed to inventory management by monitoring stock levels.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Server & Host
Skylark Diner
01.2024 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Auto Mechanic - Automotive Technician
Ocean County Vocational Tech School
Toms River, NJSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Food running
- High volume dining
- Sales expertise
- Sales techniques
- Quality control
- Table bussing
- Performance improvement
- Guest relations management
Languages
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Zi Maries
09.2024 - Current
Server & Host
Skylark Diner
01.2024 - 08.2024
Auto Mechanic - Automotive Technician
Ocean County Vocational Tech School
Similar Profiles
Lauren HuntLauren Hunt
Esthetician at Zi spaEsthetician at Zi spa
Nayan AmrutkarNayan Amrutkar
QA Team Lead at ZI Systech Private LimitedQA Team Lead at ZI Systech Private Limited
Vignesshwar VenkatachalamVignesshwar Venkatachalam
Software Engineer at Zi Logic Systems Private LimitedSoftware Engineer at Zi Logic Systems Private Limited
OLA ELBLLATOLA ELBLLAT
Medical Laboratory Technologist at BioReference LaboratoriesMedical Laboratory Technologist at BioReference Laboratories
Daniela RuizDaniela Ruiz
Childcare Provider at Norman FamilyChildcare Provider at Norman Family