Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Gonzalez

Anaheim,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Land-Lord Management
08.2023 - 09.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Provided information regarding charge accounts and loyalty programs.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Answered constant flow of customer calls with minimal wait times

Hostess

Black Angus
02.2008 - 03.2009
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.

Call Agent

P&K Market Research
01.2006 - 03.2007
  • Answered inbound customer service calls to assist with questions, concerns or problems.
  • Attended training to stay up to date with new products and service offerings.
  • Maintained contact with customers to request referrals.
  • Recognized and documented trends in customer calls to facilitate process improvements.
  • Developed understanding of client's business and supported procedures and adherence to service agreements.
  • Escalated complex matters to management to request information or appropriate action to resolve.
  • Interpreted, audited and reconciled reports for accuracy or completeness.
  • Leveraged scripts and other resources to answer questions and direct to appropriate resources.
  • Updated customer records in CRM to document interactions.
  • Evaluated customer relationships to streamline operational efficiencies resulting in highest quality of service.

Education

High School Diploma -

Mt. View High School
Santa Ana, CA
06.2005

Skills

  • Report Transcription
  • Fleet Dispatching
  • Staff Training
  • Stocking and Replenishing
  • Microsoft Word
  • Microsoft Excel
  • Customer Relationship Management
  • Administrative Support
  • Research
  • Grammar
  • Spreadsheets
  • 10-Key
  • Multi-line phone talent

Timeline

Customer Service Representative

Land-Lord Management
08.2023 - 09.2023

Hostess

Black Angus
02.2008 - 03.2009

Call Agent

P&K Market Research
01.2006 - 03.2007

High School Diploma -

Mt. View High School

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Stephanie Gonzalez